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Wrong Tour in My Trips.

15 Nov 2010 Ashyyy!! said

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Hey. Ive put my deposit down for The London Explorer (starting 12/06/11) and The Easy Rider (strating 14/06/11). But in my trips it says The Southern Trail (starting 28/16/11). How do i remove The Southern Trail and put the correct tour up.? Cos i dont want to pay for a tour im not doing.

Cheers. Ashy.
  • 22 Nov 2010 Kate at Contiki said

    Kate at Contiki

    Hi Ashyyy,

    Thanks for contacting us and apologies for the confusion. I’m happy to take a look. Would you be able to send me a private message with the following info:

    1. Booking ID
    2. First/last name (exact match to what you booked under).
    3. Have you tried checking in for your tours using your booking ID?
    4. If so, what happened? If not, can you try now & let me know what happens?
    5. Can you log out & in once more and let me know if the incorrect tour is displaying under ‘My Bookings’ or ‘Saved Trips.’
    6. If possible, could you send a screenshot of what you’re seeing?

    Thanks,
    Kate

  • 20 Dec 2010 Ashyyy!! said

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    Hey! Smiler<!--graemlin::)-->
    Did you find out what happened? Smiler<!--graemlin::)-->

    Thanks. Smiler<!--graemlin::)-->

  • 26 Dec 2010 cdm115 said

    cdm115

    Ashyy!!
    If it makes you feel any better, this happened to me. The Tech people had to fix it, but it didn’t have any effect on my booking.

  • 14 Jan 2011 Biggles89 said

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    Hi
    My tour to new zealand was cancelled so i have re-booked for a different date but its still got the original dates in my trips, am i checked in to the right tour?

    Thanks Scott

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