The Contiki wellbeing commitment

At Contiki we’re looking forward to welcoming you back as soon as you’re ready to hit the road again. That’s why we’ve rigorously evaluated our experiences, training and protocols to make sure we not only meet our travellers wellbeing expectations, but exceed them in every single way. We sought guidance from the World Health Organisation and government agencies, and, as members of the World Travel and Tourism Council, we’ve been involved in defining global protocols.

Due to our diligent work during this difficult time, we’ve been awarded the WTTC safe travels stamp - meaning we’re a business which has adopted global, standardised health and hygiene protocols. Read on to learn a little more about how we’re prioritising your wellbeing when you travel with us.

These are precautionary measures that will constantly be adapted in accordance with guidelines. We will always take necessary steps to ensure our travellers’ wellbeing, but rest assured that none of this will affect the incredible cultural experiences you’ll immerse yourself in, the unique accommodation you’ll visit or the friendships you’ll make on the road. This is still Contiki - lifelong memories always guaranteed.

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TTC Peace of Mind

We’re proud to be a part of the Travel Corporation, a family of brands with over 100 years of experience across the world - always run by the same family across four generations. Their heritage, customer care and commitment to service means you can always have peace of mind when booking with us. TTC is privately owned and remains financially strong, so you can rest assured your money is always safe.

COVID-19 Travel Requirements Guide

Looking for up to date information about the latest visa and travel document requirements,
COVID testing and quarantine policies based on where you are travelling to and from?

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Our Flexibility Promise

We’ve made it easy to change your travel plans up to 60 days prior to your trip’s departure date. You can choose new dates and/or a new destination without penalty on the land portion of your trip.

Air Travel

Pre-trip Email

Specific details will vary by airline, but standard operations typically include flight attendants wearing masks, sanitising all surfaces between flights and enhanced hygiene protocols. Check with your airline for any change of travel plan fees as these may still apply outside the Contiki Flexibility Promise timeframe of 60 days.

We’ll be in touch Pre-Trip with a detailed email, sharing health and hygiene guidelines in accordance with local guidelines specific to your trip as well as information around how to recognise COVID-19 symptoms. We want you to feel as prepared as possible by the time your trip departs.

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On trip

Sightseeing & Local Guides

Each supplier must be fully compliant with locally mandated standards. We’ll arrange priority entrance whenever possible and ensure physical distancing throughout. All our Local Guides will follow hygiene protocols and standards your Trip Manager will adhere to.




Your Trip Manager will conduct a welcome meeting at the beginning of the trip, covering what can be expected on your trip and all the necessary wellbeing precautions.




Our industry leading training has been adapted and enhanced to include a dedicated module on dealing with Covid-19. (find out more in our FAQs below). They, and our Traveller Support team are available 24/7 throughout the trip should any situation arise.






We’ll be adapting group sizes to comply with regional distancing requirements and for the peace of mind of all of our travellers.


It is important that travellers bring their own face masks to comply with regional guidelines- these are also widely available in all regions we travel. It is also a good idea to have your own hand sanitiser, though there will be some available on the coach at all times.




Boarding and disembarkation protocols will be adapted to ensure physical distancing is maintained and our Trip Managers & Drivers will be available for assistance should you require it.




We will only work with trusted partners that are like-minded and care about the well-being of our travellers and are fully compliant with locally mandated standards. Find out more in our FAQs below.


We’ll ask all travellers to monitor their health throughout their trip, with protocols in place in the event someone becomes ill or displays symptoms of COVID-19.








Our Trip Managers have been trained and have detailed protocols to follow in this event. Read more about these protocols in the FAQs below.


Our fleet of touring coaches are equipped with modern, well maintained air-conditioning systems that are able to completely filter and change the air within the vehicle, on average, every 2 to 3 minutes to help protect the health and wellbeing of all of our travellers. To put this in perspective, the air inside a well-ventilated home will only be recycled every 10-20 minutes. The coaches we use are able to refresh the air faster than most hospital operating theatres, which is mandated at 3-4 minutes. The systems are designed to create an efficient vertical and safe airflow that helps ensure that no impurities like Covid aerosols are left to spread throughout the coach. In conjunction with these high-spec air filtration systems, our already thorough cleaning protocols have been further enhanced, by using medical-grade disinfectants and cleaning products.

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Our commitment to your well-being

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What happens if someone on my trip exhibits symptoms of Covid-19?

Steps include but are not limited to:

• Quickly acting to place distance between the unwell traveller and others
• Depending on location this may be through physical distance or use of Personal Protective Equipment such as a face covering and disposable gloves
• Seeking medical advice and facilitating testing
• Liaising with local authorities and following their directives

What protocols do your accommodation and restaurant partners follow?

All our accommodation and restaurant partners will:

• Adhere to our standards and follow minimum guidelines with hygiene protocols, cleaning sanitisation
• Ensure all staff are trained in new protocols
• No longer offer shared finger food and where possible avoid self-serve buffets
• Ensure appropriate physical distancing of tables and in lobby and other public areas
• Offer hand sanitiser in key locations
• Thoroughly sanitise rooms between travellers
• Frequently clean and monitor high traffic areas

What is involved in the Trip Managers’ Covid-19 training?

The following is covered in our team’s training:

• How does COVID-19 spread
• Symptoms of COVID-19 and identifying potentially unwell travellers
• Effective personal hygiene and sanitisation techniques for infection prevention
• Effective use of PPE (personal protection equipment)
• Appropriate physical distancing protocols
• Preventative measures to ensure your well-being
• Protocols in the event of a suspected COVID-19 case

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