I reached out to Contiki about an issue with one of the hotels during the European magic trip. They were unable to give me a solution. One of the hotels had a serious case of bed bugs (August 2019) and they were unable to provide any solution other than consideration for another trip. We spent a lot of time in the coach. This is our third Contiki trip so we had an expectation to spend some time in the coach. The other trip managers always made an effort to stop at interesting destinations and provide us with decent locations to grab a bite to eat. This trip was poorly planned and had plenty of service station stops which were expensive and not interesting. The European magic prides themselves on hitting 8 countries in 10 days. We didn’t get the opportunity to stop in Belgium. We simply drove through and stopped at a rest station outside of Amsterdam. We had an issues with bed bugs in St Goar, Germany. The Contiki trip manager did not disclose any issues after wards. Many of the guests on the coach had told us horror stories about the amount of bed bugs in the hotel. When we started our trip in London. We were unable to check into the hotel right away, Contiki was able to set out suit cases aside so we can explore the city. I spoke to one of the Contiki representatives at the counter and told them I wanted to see the Crown Jewels in the Tower of London. She than sold me discounted passes and told me how to get there. Which was fabulous except when we got there, there was a long line to see the Crown Jewels. Over an 4 hour wait, according to the staff. I wish she had told me before I purchased the tickets that I may not get the opportunity to see them when I got back to our hotel after some London exploring. I confronted the Contiki representative and she told me that was very typical. She knew we had to check into our room and meet our Contiki manager, realized our time constraint, yet still SOLD us the ticket without mention of the tower of London’s pattern of extremely lengthy wait times. I was very disappointed in this. Honestly is always the best policy and I felt that she just wanted to make a sale. Our contiki manager and driver were both very knowledgeable and wonderful. We had a great time with them. This Contiki trip is best for those who want a taste of chrome in a short time. For the amount of money that my partner and I spent on this trip, we had a good time but would not recommend this particular Contiki trip. It was too rushed and we spent a lot of time in a coach. The friends, manager, and driver that came with Contiki were excellent and made the trip.