Booking Conditions


OUR RESPONSIBILITIES

1. YOUR VACATION RESERVATION

On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected vacation. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent.

2. PRICE GUARANTEE

a)Tour Prices: Are based on costs, tariffs, taxes, charges, levies and exchange rates in the appropriate operating region as of, and are applicable from: 5th April 2013 - The Americas, July 31st, 2013 - Europe & UK, March 18th 2013 - Europe & UK (Winter), October 15th 2013 - Asia and January 8th 2014 - Australia & New Zealand. Should these change, the price of your vacation may increase. If the total price increases by more than 10%, you may cancel, without penalty, within 3 DAYS after we notify you of the increase. Except as explained below, we will not increase the price of your land vacation after we receive your full deposit for your land vacation. In exchange for this guarantee, no refund will be made if the cost factors described above are reduced.

b) Airline Fuel Surcharges, Air-Related Taxes, Fees and Restrictions, and levies imposed by any government or its agencies: All quoted land and air prices include airline fuel surcharges and Air-Related Taxes and Fees, applicable as of the dates noted above. However, if the customer is notified of the potential for a price increase and we have received the customer's written or verbal consent prior to accepting any payment, we reserve the right to recover from you increases in those surcharges. Any additional fees charged by the airlines, such as baggage handling, seat selections, and/or any other services are the sole responsibility of the passenger(s). Additional air-related restrictions apply. See www.contiki.com/restrictions for details.

3. IF WE CANCEL OR CHANGE YOUR VACATION

  • 3.1 Contiki reserves the right to change or cancel any tour departure in accordance with operating requirements or circumstances beyond its control.

  • 3.2 If a cancellation is made any time prior to the tour departure*, Contiki's only liability will be to refund the passenger the amount it has received for the booking. Contiki will try and re-book the same or a similar tour and, where flights have been confirmed by Contiki, will attempt to confirm air seats for the new date selected, subject to availability. Contiki is not liable for any changes, amendment or cancellation penalties incurred on any other travel arrangements purchased separately.

  • 3.3 If an alternative tour is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki vacation without payment of any transfer fee. *Please Note: The departure date constitutes the date indicated on Contiki's invoice. If you do not join the tour on the day of departure then cancellation fees will be 100%.

  • 3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki's control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.

  • 3.5 Contiki is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.

4. VACATION DETAILS AND CONDITIONS

  • 4.1 The information in our brochure is correct to the best of our knowledge at the time of going to print (May 2013 - The Americas, October 2013 - Europe & UK, June 2013 - Europe & UK (Winter), October 2013 - Asia and February 2014 - Australia & New Zealand) but we cannot guarantee that any item or amenity mentioned will be available, especially where we have no direct control over it.

  • 4.2 With respect to Contiki's touring program Contiki will do our best, at our discretion, to select accommodations, sightseeing tours and transportation to give you good value for your money.

  • 4.3 Contiki constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations.

  • 4.4 Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will assume any responsibility or liability if clients' special meal requests are not fulfilled.

5. LIABILITY

  • 5.1 Contiki is responsible for properly arranging and conducting your vacation.

  • 5.2 As a Tour Operator, Contiki makes arrangements with carriers, hoteliers and other independent suppliers to provide you with some or all of the travel services you purchase. These parties are independent suppliers over whom Contiki has no direct control. Unless caused by its own negligence, Contiki is not responsible for and accepts no liability in respect of any claims, losses, damages, costs or expenses arising out of:

    1. personal injury, sickness, disease, accident or death, however caused, including without limitation, where same results from your conduct on vacation.

    2. loss or damage to or delay of baggage or other property unless resulting from Contiki's negligence in which case Contiki's liability shall be limited to the actual loss but in no event would exceed the total vacation cost;

    3. delays and loss as a result of government action, weather, mechanical breakdown, equipment failure, labor disputes, sickness, acts of war, insurrection, terrorism, Acts of God or any other causes beyond Contiki's direct control. Contiki cannot be responsible for interruption of air carrier service due to airline default.

    4. acts or omissions, whether negligent or otherwise, of suppliers of services or their personnel (including, without limitation, transportation and accommodation services) or of any other person or body unless such a person or body is employed by us, or is an agent of ours, and is acting within the scope of his or her authority. In no event is Contiki liable for the acts or omissions of independent third party contractors or of its own employees or agents acting outside the scope of their duties.

    5. loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

      1. any matter or topic described in sub-paragraphs (a) to (d) inclusive above.

      2. your failure to obtain the necessary documentation to travel.

      3. your failure to arrive on time for initial departure or for connections within the tour or to stay within or join your tour at any time after initial departure.

      4. your leaving the tour prior to its completion.

      5. the need for Contiki to change itineraries or substitute accommodation or services, provided that Contiki makes every effort to supply the most comparable services and accommodations available.

      6. cancellation of the vacation by Contiki provided that a full refund of all monies paid is made to you.

      7. Many of our activities are action and adventure orientated. Sports and similar activities inherently involve risks of injury greater than those that would be encountered if you were not participating in such, and therefore, by voluntarily taking part in any sports or other such activities, you thereby acknowledge and assume any of the risks inherent therein. In the absence of negligence on our part, or on the part of our agents and representatives, neither we nor they accept any responsibility for, and shall not be liable for, any injury, illness, damage, loss, accident, expense, delay or any other irregularity resulting from your participation in any of the activities made available to you.

      8. We take every reasonable precaution possible to assure your comfort, safety, and enjoyment while you are taking part in a Contiki vacation. Contiki vacations are generally for the young, and not for the frail or those not generally enjoying good health. A change of climate, food, time and varied cultural habits often affects travelers differently. We therefore recommend that you advise your doctor that you are taking one of our vacations and ask if he or she recommends anything for your trip, even for something as seemingly benign as an upset stomach. Since the brands of any medication to which you are accustomed may be unavailable in places to which you are traveling, we recommend you bring your own supply of any medication you will require and carry such medication in your hand luggage. Prescription drugs should be carried in the original labeled bottles. Should you fall ill during your Contiki vacation, we will make every reasonable effort to make prompt, sanitary, safe and proper medical care available to you. However, if at anytime or anywhere treatments of any sort are suggested to you that do not meet your needs or expectations, you should not hesitate to contact your own doctor. Also, please note that the same sorts of activities that can expose you to certain types of diseases at home can just as easily expose you to those same diseases abroad. This information is provided only for your convenience and we are not responsible or liable for any damages resulting from your failure to confirm or ascertain health information or medical precaution, if any, for the places which you will be visiting.

      9. Contiki is responsible for taking care to arrange and conduct your vacation properly. With you in mind, we have accepted applications from and interviewed numerous potential employees, and then we select only those people whom we believe in our best judgement would be responsible and congenial, Tour Managers, Representatives and Drivers. Although we firmly believe, based on personal interviews and certain disclosures made to us by our employees, that all of our employees enjoy excellent health, we, like other tour operators, are legally unable to confirm this in most, if not all, instances.


YOUR RESPONSIBILITIES

1. BOOKING YOUR VACATION

  • 1.1 In order to reserve your vacation, a deposit of US$200, per person per tour, or the full amount payable if booking is made within 45 days of departure, must be submitted to Contiki by you in respect of that vacation. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first installment of the vacation price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. Air-inclusive bookings may require additional non-refundable deposit at the time of booking. Once airfare is confirmed and Contiki has received your full air and land deposit, your air-inclusive price is guaranteed. Contiki reserves the right to ticket passengers upon receipt of full land and air deposit; any subsequent changes and/or revisions to airline reservations at your request after receipt of full land deposit are subject to revision fees and/or airline-imposed change or cancellation fees. These fees are a minimum of $350, and in some instances may be up to 100% of the ticket price. If paying by a third-party credit card your Contiki specialist will provide you a third-party authorization form that must be completely filled out and received by Contiki before payment can be received.

  • 1.2 Your land reservation will be confirmed on receipt of a non-transferable, non-refundable deposit of US$200 per person for the first tour booked and then a deposit of US$200 for second and subsequent tours booked at the time of booking or the reservation will automatically be cancelled.

  • 1.3 To reserve your airfare, a non-refundable and non-transferable deposit of US$350 per person is required at time of booking. Once your airfare is confirmed and Contiki has received your air and land deposit, your air-inclusive price is guaranteed. Contiki reserves the right to issue your ticket based upon receipt of your land and air deposit. Any subsequent changes and/or revisions to your airline reservation after receipt of your deposit is subject to revision fees and/or airline-imposed change or cancellation fees. These fees are a minimum of $350, and in some instances may be up to 100% of the ticket price.

  • 1.4 Inca Trail Trek - If you wish to book a tour including the Inca Trail Trek you will be required to provide full passport details & your passport must be valid for six months after travel. You must also make an additional non-refundable deposit at the time of booking. Your reservations agent will advise you of the additional amount required. Should Contiki be unable to obtain a trail pass for the date requested your additional deposit will be refunded in full.

  • 2. PAYING THE BALANCE

    • 2.1 The balance of the vacation price must be paid by no later than 45 days before your scheduled vacation departure date which shall be by the due date stated on the confirmation issued to you by Contiki.

    • 2.2 Air Payment: Payment in full for your airfare booked in conjunction with your Contiki vacation may be required at time of booking for Europe, UK, Latin America and Asia tours, and is required at time of booking for Australia, New Zealand, USA & Canada tours. The Department of Transportation now requires Contiki to inform you of the following conditions. The package price is subject to change until it has been paid in full. When this happens, it is usually the result of increases in fuel surcharges and or government taxes. You must consent to the possibility that, until you pay for your package in full, your price could go up. Once you have paid in full we would only pass along increases in government taxes if applicable at that time. You have 7 days from receipt of the first invoice to revoke your consent and request a refund, at which time we would cancel your booking.

    • 2.3 If payment isn't made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki.

    • 2.4 Tickets and other documents will not be forwarded until full payment has been received by Contiki.

    • 2.5 In the case of Late Bookings made within 45 days of your departure, the full cost of the vacation will be payable immediately on booking. Documents can be emailed to the passenger at no additional charge or passenger can pay a $35 expedited shipping fee for physical documents.

    • 2.6 Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods.

    • 2.7 Travel documents will be sent to you approximately 21 days prior to tour departure* (providing full payment has been received). However, if travel documents are required the next day or earlier than 21 days prior to departure* (providing full payment has been received), a fee of $35 per mailing will apply. Any documents delivered outside the USA will incur a minimum fee of $50. The actual cost will be advised at time of booking.

    • 3. IF YOU CANCEL

      • 3.1 If notice of cancellation is received by Contiki 45 days prior to tour departure*, the non-refundable, non-transferable deposit will be retained along with the Travel Protection.

      • 3.2 Notice of cancellation must be made in writing directly to Contiki.

      • 3.3 The following scale of charges will apply when notice of cancellation is given after booking is confirmed:

      SUPERIOR/BUDGET/CAMPING MOTORCOACH TOURS*

      PERIOD OF NOTICE CANCELLATION FEE AS PERCENTAGE OF TOTAL PRICE
      46 days or more notice The non-refundable deposit
      45-22 days 25%
      21-8 days 30%
      7-1 days 50%
      Day of departure or No Show 100%

      DAY FESTIVALS & EXPLORER PACKAGES*

      PERIOD OF NOTICE CANCELLATION FEE AS PERCENTAGE OF TOTAL PRICE
      45 days or more notice $30 amendment fee/person
      44-22 days 25%
      21-15 days 30%
      14-day of departure 100%

      EXTRA SERVICES (PRE/POST) & TRANSFERS*

      PERIOD OF NOTICE CANCELLATION FEE AS PERCENTAGE OF TOTAL PRICE
      45 days or more notice $30 amendment fee/person
      44-22 days 25%
      21-15 days 30%
      14-day of departure 100%

      * Promotions may supersede the above cancellation fees.

      AIR ARRANGEMENTS

        The US$350 air deposit is non-refundable. A US$50 amend fee plus any increase in fare will apply for any flight changes that are requested after the deposit has been received prior to the air being ticketed. A US$75 fee plus any increase in fare will apply for any flight changes that are requested after ticketing. If you cancel the ticketed air fare, a $75 cancellation fee will apply in addition to the loss of the US$350 air deposit.

      • 3.4 Any cancellation of additional services booked prior to and after your tour or resort booking, such as pre and post accommodation and transfers, that are cancelled within 14 days of the tour departure incur a 100% cancellation fee.

      • 3.5 These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent.

      • 3.6 Please note that Contiki is not liable for any cancellation penalties incurred on any other travel arrangements including air tickets purchased separately from the air and land included package.

      * Please note: the departure date constitutes the date indicated on Contiki's confirmation

      4. IF YOU CHANGE YOUR BOOKING

      • 4.1 If after your booking has been confirmed, you wish to change to an alternative departure date or you wish to change to a different Contiki vacation, you may do so subject to availability and provided the new vacation date is also in this brochure.

      • 4.2 A fee of US$30 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed. Any alterations risk the loss of air space or increased airfares. Name changes or corrections will be treated as a cancellation of air and all normal air cancellation fees will apply. A change of tour date or tour itinerary within 45 days of tour departure will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier departure date of equivalent or greater value in which case a US$30 per person amendment fee will be charged.

      5. VACATION DETAILS AND CONDITIONS

      • 5.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc. are closed. Hotel facilities may vary from place to place. Meals may vary in style.

      • 5.2 Contiki's vacations are specifically planned for those in the 18- 35 age group. Consequently the facilities and activities on a Contiki tour are not appropriate to persons outside this age bracket. If you have a question regarding the age groups, you should discuss this thoroughly with Contiki staff personnel.

      • 5.3 Contiki strives to provide a safe, enjoyable and memorable travel experience for all passengers. Contiki welcomes passengers with special needs or disabilities. However, please note the following:

        • Passengers are required to advise Contiki, in advance, of any physical, medical or other special needs that require accommodation. A special needs form must be completed prior to final payment.

        • All guests must ensure they are medically and physically fit for travel. Contiki may impose safety requirements necessary for the safe operation of the tour. Contiki may also exclude an individual from participating in a tour or an activity if that individual's participation poses a direct threat to health or safety.

        • Contiki does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.

        • Contiki does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger's expense. Contiki is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.

        • Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the tour, Contiki may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which Contiki has no control. Accommodations on international tours may differ from those in the United States. Contiki cannot guarantee disability access or accommodations for passengers traveling on international tours.

        • Contiki may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Contiki's terms and conditions. Contiki is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold Contiki or any of its related entities liable for any actions taken under these terms and conditions.

      • 5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the vacation.

      • 5.5 There may be times when the Contiki Tour Manager or Representative has to make a decision in your best interest or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Tour Manager or Representative and the laws of the country in which you are traveling. If you do not so comply or if, in the Contiki Tour Manager's or Representative's opinion, you are not compatible with the general enjoyment and well-being of other members on the tour or the smooth operation of the vacation itself, we reserve the right to refuse to let you continue with the tour. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travelers andContiki Representatives have the right to travel/work in a safe environment. Any threats to their safety, well-being or inappropriate behavior by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your vacation. In either event, you will be responsible for your own repatriation and related costs and have no claims against us.

      • 5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Tour Manager as soon as it is discovered.

      • 5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organizations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident.

      • 5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected vacation as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas while on tour (including accommodations, meals, flights and transfers incurred due to associated delays) are at your own expense.

      • 5.8 You agree that our Contiki Tour Managers or Representatives may take photographs and films of you while you are on vacation and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

      • 5.9 Should you have a complaint in respect of the vacation, you should inform the Contiki Representative during the course of the vacation and if the matter cannot be resolved after the representative's best endeavors to do so during the vacation, your complaint should be made in writing to Contiki as soon as is reasonably possible after the vacation but within 42 days thereof so that your complaint can be investigated. Email complaints to USCustomerService@contiki.com. Any claims made after the 42 day period will not be considered by Contiki. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing.

      • 5.10.1 The agreement arising between the passenger and the Operators under this brochure and the booking made by the passenger shall be governed by the law of the State of California, County of Orange, which shall have exclusive jurisdiction in the case of any dispute between the parties.

      • 5.10.2 If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.

      • 5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs.

      6. INSURANCE

      For tours in Asia & Latin America: It is compulsory that you take out comprehensive insurance coverage for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki vacation. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the vacation. With the insurance of BerkeleyCare we are able to offer comprehensive travel insurance at group discount rates. If you wish to have this valuable protection, please advise your Travel Agent to request the insurance and to include the cost of insurance when sending in your vacation deposit. Please note there will be no travel insurance provided unless you request it from your Travel Agent and the payment is forwarded to Contiki. Complete details of the coverage limitations and exclusions are included with your vacation invoice.

      For tours in all other regions: Contiki very strongly recommends you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before your travel on a Contiki vacation. We strongly recommend your insurance also covers cancellation, personal liability, and loss of personal property. Please check that your insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment at the time of deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the vacation. With the insurance of BerkelyCare we are able to offer comprehensive travel insurance at group discount rates. If you wish to have this valuable protection, please advise your Travel Agent to request the insurance and to include the cost of insurance when sending in your vacation deposit. Please note that there will be no travel insurance provided unless you request it from your Travel Agent and the payment is forwarded to Contiki. Complete details of the coverage limitations and exclusions are contained in the documents of insurance which will be included with your vacation invoice.

      7. ILLNESS OR ABSENTEEISM

      In the event of your withdrawal from a vacation after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the tour.

      8. WHAT'S NOT INCLUDED IN THE VACATION PRICE

      Airfares (unless you purchase a land + air package), air-related taxes and fees passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to tour managers, representatives, drivers and local guides, items of a personal nature, excess baggage, and optional excursions.

      9. WEATHER CONDITIONS

      Under no circumstances can we be held responsible for snow or weather conditions, nor can any vacation be cancelled or amended by you at any time on the basis of snow or weather conditions.


      GENERAL

      1. CONTRACTING PARTIES

      • 1.1 The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized officer or director of Contiki.

      • 1.2 Your contract is with us as the tour operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you.

      • 1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention, national and international law which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.

      • 1.4 Contiki is not a carrier or hotelier nor does it own aircrafts, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. While we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Vacation Details & Conditions).

      • 1.5 Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a vacation from Contiki or as having any other legal relationship with any such purchaser.

      • 1.6 Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.

      • 1.7 The agreement arising between the passenger and the Operators under this brochure and the booking made by the passenger shall be governed by the law of The State of California, County of Orange, which shall have exclusive jurisdiction in the case of dispute between the parties.

      • 1.8 In the case of computer or human billing error we reserve the right to reinvoice passenger with correct billings.

      2. USTOA $1 MILLION TRAVELERS ASSISTANCE PROGRAM.

      Contiki Vacations shares the coverage available under the USTOA $1 Million Assistance Program with affiliates of The Travel Corporation who, as an Active member of the USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Contiki Vacations customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Contiki Vacations. More details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, New York 10001, or by email to information@ustoa.com or by visiting their website at www.USTOA.com

      3. VALIDITY

      Contiki's European programs are valid from March 2014 to March 2015.

      ontiki's Europe Winter programs are valid from October 2013 to March 2014.

      Contiki's Asian programs are valid from January 2014 to November 2015.

      Contiki's Australian and New Zealand programs are valid from April 2013 to September 2014.

      Contiki's Americas programmes (USA, Canada & Latin America product) are valid from June 2013 to March 2015.

      4. OPERATING COMPANIES

      Contiki's European programs are operated by Contiki Holidays Limited, Picquet House, St Peter Port, Guernsey, Channel Islands, with the exception of the Great Britain & Ireland, Edinburgh Festival & Military Tattoo and St Patrick's Day tours, and the 3 & 5 day London Explorer which are operated by Contiki Travel (UK) Ltd. The principle operator of the Croatian Island Cruising product is Katarina Lines. Their terms & conditions apply (available upon request).The operator of the Turkish sailing product is Barbaros Yachting, Turkey. Their terms & conditions apply (available on request).

      Contiki's Europe Winter programs are operated by Contiki Holidays Limited, Picquet House, St Peter Port, Guernsey, Channel Islands, with the exception of the England & Scotland tour, Hogmanay, and the 3 & 5 day London Explorer, which are operated by Contiki Travel (UK) Ltd.

      Contiki’s Asian programs are operated by Contiki Holidays Asia Ltd., Picquet House, St. Peter Port, Guernsey, GY1 1AF, Channel Islands.

      Contiki's Australian and New Zealand programs are operated by Contiki Holidays (Australia) Pty Ltd and Contiki Holidays (New Zealand) Limited.

      Contiki's Latin American programmes are operated by Contiki Holidays Latin America Ltd, Picquet House, St. Peter Port, Guernsey, Channel Islands. Please note that Contiki utilises ground handlers to assist with the operation of our products. These ground handlers include: Journey Mexico (Mexico), Galakiwi (Ecuador & Galapagos Islands) and Costa Rican Trails (Costa Rica).

      Contiki's USA & Canada programs are operated by Contiki US Holdings Inc, 801 East Katella Avenue, Anaheim, CA 92805.

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