Booking your trip

Hey, we get it. With 200+ trips to choose from worldwide, it can be hard to know exactly what you’re looking for… Luckily for you, we made a quiz to help you discover your travel style.

“I’ve always wanted to travel alone, but felt nervous navigating a new country on my own. A friend recommended Contiki and I am so happy that I went!” Hollie, Italian Espresso

Our website and search function will show you all the different regions we explore, and from here you can filter by type of trip, length of trip, price and so on. Prefer to chat it through? Contact our Reservations team (we’re open 24/7) and we can book your trip over the phone or via webchat.

“Booking my Contiki was extremely easy. Looking through all the dates and selecting one, as simple as that. Communication and support from Contiki was a pleasant and easy experience booking this massive trip.” Maya, European Adventurer

Contiki has since become a rite of passage in New Zealand and Australia, and you’ll still hear ‘going on a Contiki’ as synonymous with going on an overseas adventure.

Plans change, we get it. And sometimes there’s nothing you can do about it. That’s why we created our Flexibility Promise – to help you buy with confidence. 

If you cancel your booking over 60 days before the departure date, you can get your money back in full excluding the deposit – which you can use for your choice of alternative Contiki trip (or a trip with one of our sister brands too.) 

If you need to cancel less than 60 days before departure, you will be subject to cancellation penalties which differ between trips and are fully detailed in the booking conditions.  

Read the full booking conditions here. 

“The customer service team has always been incredibly friendly and helpful!” Savannah, European Escapade

If you’re booking your trip well in advance of the departure date, you only need to pay the deposit to secure your place on the trip. The remaining cost is due 60 days prior to departure. If you are booking 60 days or less before the departure date, you’ll need to pay the full amount of the trip up front. 

Find out more about our Flexibility Promise.

To see how much deposit you’ll need to pay to secure your trip, just select a date for travel, scroll down to the ‘Your Trip Summary’ section and your deposit amount will be listed there.

You can make payments towards your trip by logging in to ‘My Contiki’. You can also pay over the phone if you’d prefer. 

Booking well in advance of your departure date? You can secure your spot with a flexible deposit and pay in as many instalments as you like - up to 60 days pre-departure. 

“Real easy and smooth, booked it all online and payment was super easy. There was heaps of support if you needed help with anything too which I loved.” Annabell, European Quest

Multiple people can make a payment on a booking, but only if they are travelling on the trip and their name appears on the booking. 

However, anyone who is not on the booking can also make a payment via My Contiki once you’ve registered and logged in. For example, if your parents want to pay for some of your trip, this can be easily organised once you’ve booked your spot.

Once your booking has been confirmed it’s important to provide us with all required details before you travel, and you can do this via My Contiki. 

Just head to www.contiki.com and click on the profile icon on the top right hand side to log in or sign up. Here, you can also amend your booking details and access trip itineraries.

You’ll also need to make sure your trip is paid off in full no less than 60 days prior to departure. Necessary documents for your trip will then be shared with you around 21 days prior to your departure date via our My Contiki portal. These documents include vouchers, airline tickets (if purchased through Contiki), and a day-to-day itinerary including information about the Free Time Add-Ons available on your trip.

Please make sure you read the documents and complete any necessary declarations before your trip.

“Going into the trip I was quite nervous as this was my first trip with Contiki, but I was very supported by the customer service staff I was able to speak to over the phone, on the website chat feature and on WhatsApp, with quick responses and knowledgeable advice” Emma, European Highlights

On arrival, you’ll need to provide your Trip Manager or Contiki Host with your booking confirmation, travel insurance details, passport details (if travelling internationally) and emergency contact info. 

You’ll also need your passport and proof of having purchased a visa (if necessary). 

“We all heard from the TM before we went on how to get from the airport to the motel and hints for things to do if we arrived early and helpful things in our welcome email.” Erica, Norway Fjords and Northern Lights

You’ll receive all the documents you need once you’ve logged in to My Contiki and filled out the registration form. This is easy to do and only takes a few minutes. Your Trip Manager will also reach out before your trip begins.

"Around a week before the trip, the Trip Manager reached out via email, giving us details and creating a WhatsApp group for easy communication, which was incredibly helpful in preparing for the trip! I felt so supported by Contiki." Emily, European Highlights

Yes, you can take over and book out an entire Contiki trip! You just need to have the minimum amount of people travelling together on the same itinerary, booking at the same time. Please chat to us prior to booking to discuss the best options for booking out a whole trip.

Absolutely! As a team of travel experts, we can create custom trips to include new destinations, activities and itineraries. For your custom trip to go ahead though, we’d need a minimum number of people who are all travelling together and all booking at the same time. 

Want to discuss further? Just contact our reservations team with your requirements or email them at customgroups@contiki.com.