Question 1

How do I know which Contiki trip is right for me?

Accepted Answer

With 200+ trips to choose from worldwide, it can be hard to know exactly what you’re looking for… Luckily for you, we made a quiz to help you discover your travel style.
“I’ve always wanted to travel alone, but felt nervous navigating a new country on my own. A friend recommended Contiki and I am so happy that I went!” Hollie, Italian Espresso

Question 2

How do I book a trip?

Accepted Answer

Our website and search function will show you all the different regions we explore, and from here you can filter by type of trip, length of trip, price and so on. Prefer to chat it through? Contact our Reservations team (we’re open 24/7) and we can book your trip over the phone or via webchat.
“Booking my Contiki was extremely easy. Looking through all the dates and selecting one, as simple as that. Communication and support from Contiki was a pleasant and easy experience booking this massive trip.” Maya, European Adventurer
Contiki has since become a rite of passage in New Zealand and Australia, and you’ll still hear ‘going on a Contiki’ as synonymous with going on an overseas adventure.

Question 3

Can I book more than one Contiki trip at a time?

Accepted Answer

Absolutely. Why limit yourself, right? In fact, once you’ve booked your first trip, you’ll get a discount on the next one.
Please note: if you’re booking online, you’ll need to purchase your trips separately, one after the other.
If you need help with this, you can contact our reservations team on 0808 281 1120.

Question 4

What is Contiki’s cancellation policy?

Accepted Answer

Plans change, we get it. And sometimes there’s nothing you can do about it. That’s why we created our Flexibility Promise – to help you buy with confidence.
If you cancel your booking more than 60 days before departure, you can get your money back in full excluding the deposit. You can put your deposit towards any other Contiki trip or on a trip with our sister brands too.
If you need to cancel less than 60 days before departure, you’ll be subject to cancellation penalties which differ between trips and are fully detailed in the booking conditions.
Read the full booking conditions here. 
“The customer service team has always been incredibly friendly and helpful!” Savannah, European Escapade

Question 5

Do I have to pay for my Contiki trip all at once when I book?

Accepted Answer

If you’re booking more than 60 days before your departure date, you can choose to pay upfront, pay in flexible instalments as often as you like, or set up an automatic monthly/biweekly payment plan.
All you need to pay at the time of booking is your flexible deposit. Learn more about our ways to pay.
If your departure is less than 60 days away at the time of booking, you’ll need to pay the full amount upfront.

Question 6

How much is the deposit for a Contiki trip?

Accepted Answer

You can lock in any Contiki trip with the same low deposit of £60!

Question 7

How do I make payments toward my Contiki trip?

Accepted Answer

If you choose to pay manually, in multiple installments, you can make your payments by logging in to the My Contiki Travel Portal.
You can also pay over the phone if you’d prefer.
“Real easy and smooth, booked it all online and payment was super easy. There was heaps of support if you needed help with anything too which I loved.” Annabell, European Quest

Question 8

Can multiple people make payments onto the same Contiki trip booking?

Accepted Answer

Multiple people can make a payment on a booking, but only if they are travelling on the trip and their name appears on the booking.
However, anyone who is not on the booking can also make a payment via the My Contiki Travel Portal once you’ve registered and logged in. For example, if your parents want to pay for some of your trip, this can be easily organised once you’ve booked your spot.

Question 9

Okay. I’ve booked my Contiki trip, now what?

Accepted Answer

Once your booking has been confirmed, it’s important to provide us with all required details before you travel, and you can do this via the My Contiki Travel Portal.
Just head to www.contiki.com and click on the profile icon on the top right hand side to log in or sign up. Here, you can also amend your booking details and access trip itineraries.
You’ll also need to make sure your trip is paid off in full no less than 60 days prior to departure. Necessary documents for your trip will then be shared with you around 21 days before departure via the My Contiki Travel Portal – this includes vouchers, airline tickets (if purchased through Contiki), and a day-to-day itinerary including information about the Free Time Add-Ons available on your trip.
Please make sure you read the documents and complete any necessary declarations before your trip.
“Going into the trip I was quite nervous as this was my first trip with Contiki, but I was very supported by the customer service staff I was able to speak to over the phone, on the website chat feature and on WhatsApp, with quick responses and knowledgeable advice” Emma, European Highlights

Question 10

What do I need to get onto my Contiki trip?

Accepted Answer

On arrival, you’ll need to provide your Trip Manager or Contiki Host with your booking confirmation, travel insurance details, passport details (if travelling internationally) and emergency contact info. 
You’ll also need your passport and proof of having purchased a visa (if necessary). 
“We all heard from the TM before we went on how to get from the airport to the motel and hints for things to do if we arrived early and helpful things in our welcome email.” Erica, Norway Fjords and Northern Lights

Question 11

When will I receive my Contiki trip documentation?

Accepted Answer

You’ll receive all the documents you need once you’ve logged in to the My Contiki Travel Portal and created & completed. This is easy to do and only takes a few minutes. Your Trip Manager will also reach out before your trip begins.
"Around a week before the trip, the Trip Manager reached out via email, giving us details and creating a WhatsApp group for easy communication, which was incredibly helpful in preparing for the trip! I felt so supported by Contiki." Emily, European Highlights

Question 12

Can I book out a whole Contiki trip?

Accepted Answer

Yes, you can take over and book out an entire Contiki trip! You just need to have the minimum amount of people travelling together on the same itinerary, booking at the same time. Please chat to us prior to booking to discuss the best options for booking out a whole trip.

Question 13

Who will I room with during my Contiki trip?

Accepted Answer

Joining solo? You’ll be added by default to a twin-share (with one other traveller) or multi-share (with multiple other travellers). But you also have the option to upgrade to a single room.
Joining with a partner, friend or someone you’d like to share a room with? If you’re part of the same booking, select the ‘Twin room’ option and you’ll share a room together. Note: don’t select ‘Twin share’ or you’ll be automatically assigned a room with one other traveller of the same gender.
If you’re travelling with someone else but you’re making separate bookings, you can select ‘Twin share’ and then contact us to let us know you’d like to share a room together.

Question 14

Can you do custom Contiki trips?

Accepted Answer

Absolutely! As a team of travel experts, we can create custom trips to include new destinations, activities and itineraries. For your custom trip to go ahead though, we’d need a minimum number of people who are all travelling together and all booking at the same time. 
Want to discuss further? Just contact our reservations team with your requirements or email them at customgroups@contiki.com.

Booking your trip