Coronavirus travel update
Our hearts go out to all who’ve been impacted by this unprecedented pandemic; we want you to know that the wellbeing of our travellers and our teams is – and always will be – our first priority.
If you have a booking with us, rest assured that your trip can be postponed and rebooked without any penalty at any time. Here are the options available to you:
What are my options if my trip has been suspended?
If you have a trip booked during this suspension period, don’t worry, you’ll have a travel credit automatically available to you for the full value of the land portion of your trip, to use for travel before 31 December, 2022.
You’re eligible to either:
- Rebook now and change your travel dates or destination to any trip in 2021 or 2022, without penalty on the land portion of your trip. Any discounts that had been applied to your original booking will be transferred and applied to your new booking.*
- Elect to hold a Future Travel Credit of the full amount paid for land portion of the suspended vacation, redeemable against any new booking for travel to any destination departing before December 31, 2022.**
Future Travel Credits can be redeemed with Contiki or another TTC brand (such as Costsaver or U by Uniworld or Busabout) on any destination or trip for travel before December 31, 2022.
Please note: These policies are subject to change at any time and are not retroactive for bookings cancelled prior to March 16, 2020.
International Travel between Australia and New Zealand
While International travel between New Zealand and Australia is now possible, both governments advise you to exercise increased caution when travelling to and around NZ/Australia. While the COVID-19 risk to you may be considered low, outbreaks can occur and authorities could implement measures at short notice, which may impact your ability to move freely. It is possible that either government could close borders with limited notice, which may cause disruption to your travel. This is at your own risk, and cannot be the responsibility of Contiki.
Travellers from Australia are now required to have a negative PCR or RT-PCR pre-departure test to enter New Zealand. You will need to have had both your COVID-19 sample taken and your result returned no more than 72 hours before the scheduled departure time of your first international departure. COVID-19 testing and result certificates for travel clearance are provided by private pathology clinics. Contact your airline for more information about flights and any pre-departure requirements, including countries you may transit through.
For all other bookings
If you have an existing booking on a non-suspended trip departing more than 30 days from today, we’re temporarily offering a change fee waiver, meaning that no fee will be charged for you to change your booking, on the land portion of the trip until 30 days prior to departure. Airlines may have different policies and penalty charges, any and all of which are your responsibility*.
If you are forced to cancel your trip within 30 days of departure due to COVID restrictions (government imposed hotspots or being considered a close contact) Contiki will waive our cancellation fees and the money will be put into an FTC so you can move to another departure of your choice.
If your trip has been suspended and you’re unsure what to do next, we’ve put together some FAQs to help guide you.