Legal Stuff - How your information is used

Privacy Policy / Your Privacy Rights

1. About This Policy

This is our privacy policy, which concerns how we collect, use and protect personal information you provide to us. It states our efforts to protect your personal information. While it is a policy, it is not a contract. However, in Section 10.9 you grant a license to us. Please also see Section 17 for your rights in regard to your personal information.

2. Your Consent

By using any of our websites or social media channels, posting a comment about us in a forum, providing personal information to us, inquiring to us for travel service, creating an online account or booking any travel service with us, you accept and consent to the terms of this Policy and our receipt, collection and use of your personal information. If there is information you do not wish to consent to our receipt, collection or use of, you have the ability to avoid taking and you should not take the actions described above.

3. Copyright Notice

We claim copyright protection for the statement of this Policy and all content of our websites, under all Copyright laws.

Copyright© 2015 Contiki US Holdings, ALL RIGHTS RESERVED.

4. About Us

This is the privacy policy of Contiki Holidays Limited (referred to as "we", "us" or "our"). We are incorporated under the laws of Delaware. Our office address is 801 E. Katella Ave. Anaheim CA 92805 United States of America.

5. Contacting Us

If you have any question or comments about this Policy or how we process your personal information, including any complaint, please contact us either by e-mail: info@contiki.com, or telephone: 714-935-0808 or mail: 801 E. Katella Ave. Anaheim CA 92805 United States of America.

6. Our Commitment

We respect your privacy. We aim to ensure you have a satisfactory experience with us. This includes using our websites or shops and booking with or through us. We understand you care how your personal information is used by us. We want to share with you the policies we’ve adopted. This provides you information about how we seek to handle your personal information that you provide to us.

7. Who Our Privacy Policy Covers

7.1 Our customers

This Policy sets out how we process personal information relating to individuals who book or inquire about booking travel service with or through us or who receive travel service booked with or through us (for example, if you are a passenger for a booking or booking inquiry made by someone else for you), or who are customers or potential customers or recipients of travel services that can be booked with or through us.

7.2 Examples of who this policy covers

We include in this Policy personal information we process relating to: (1) individuals who make an inquiry or booking with us or through us, and individuals for whom an inquiry or booking is made (such as friends, family, and tour group members, personnel of businesses and members of organizations booking with or through us); (2) individuals for whom an inquiry or booking is made with us by an agent; (3) for a customer that is a business or organization, employees or individuals who act as representatives of that business or organization, and individuals connected to that business or organization, such as owners, partners, shareholders, and directors; (4) individuals who visit our website or other online site operated by us or by our contractors or affiliates; (5) individuals who create an online account (if applicable); (6) individuals whose personal information from other companies in our group (such as where you consented to your personal information being disclosed to other group companies for marketing purposes); and (7) individuals or businesses from any other arrangement with us.

7.3 When we are an information processor only

This policy does not apply when we process personal information as a contractor or subcontractor or information processor for a third party, not for our own account. You must look to that third party and their privacy policy, as it is they, and not us, who are responsible to you for how that personal information is processed.

7.4 Terms used in this policy

When we refer to "you" and "your" in this policy, we mean you, as an individual whose personal information we process.

When we refer to “process” or "processing" your personal information, this includes collecting, recording, storing or holding your personal information, and anything we do with it, such as organizing, adapting or altering it, retrieving, consulting or using it, disclosing it or otherwise making it available to others, combining it with other information, and blocking, erasing or destroying it.

When we refer to "travel service" this covers all products and services which may be booked with or through us, such as bespoke holidays, package holidays, accommodation, tours, transport and transfers (whether by air, coach, bus, train, ferry, taxi or other means), car hire, cruises, and charters, and includes both (1) all such products and services which we supply or operate ourselves (including where we contract or subcontract); and (2) any such products and services provided by a third party which we book for you, as agent for you or the third party. Travel service also includes any service we or a third party provide in association with travel, such as obtaining visas, foreign exchange, and providing local representatives and support.

8. What Types Of Personal Information We Process

The types of personal information about you that we process include the following:

8.1 Information concerning you as an individual

This may include, but is not necessarily limited to your name, age, photograph, gender, address, telephone, mobile, fax, e-mail, social networking contact details, proofs of identity and address, signature, copies of passports, driving licenses, card and other payment details, financial information, health information relevant to your planned travel, travel insurances held, results of searches carried out concerning you, your preferences, frequent flyer or travel partner program affiliation and member number, and other information provided to us by or in relation to you which concern you as an individual.

8.2 Sensitive information

In some instances it may be necessary to collect “sensitive information”, such as your religion and details of medical, dietary, mobility or factors relevant to your booking. As we are required by law to obtain your consent to collect “sensitive information”, When you provide such information to us, you consent to our collection and use of it.

8.3 Business related information

If you are an individual associated with a business or other organization that is our customer, your personal information may include the following information that we link to you: business or organization details (such as name, address, telephone numbers, payment arrangements, financial information, etc.), your relationship with that business or organization (such as owner, partner, director, shareholder, employee, or agent), and your contact details within that business (such as work address, work telephone and mobile numbers, work fax number, and work e-mail address).

8.4 Inquiry and booking information

Information concerning inquiries and bookings made with or through us for travel service, including where you make the inquiry or booking or are the recipient of the travel services to which the inquiry or booking relates. This information may include: records of inquiries and searches for holiday and travel products made by or on your behalf, details of your personal interests, needs and other information relevant to your inquiry; details of results, quotes, proposals, estimates and other information given in response to inquiries; details of holiday, accommodation, travel, car hire, and other travel services booked or inquired about; details of passengers / holidaymakers travelling; details of provider of travel services (e.g. tour operator); dates and times of travel; price; payment details (including card details); passport information and visa information; foreign exchange requirements and arrangements; and sensitive information such as health, medical, dietary, mobility, disability, religious or other special conditions or requirements.

8.5 Performance information

Information generated concerning performance of any booking or other contract made with or through us, including information relating to anything arising during any holiday or other travel services, and information relating to payments to be made.

8.6 Survey Information

Information collected or generated out of any surveys we conduct.

8.7 Feedback and user generated content (UGC)

Information or content provided by you in relation to your feedback or experience on a past current or future trip with us.

8.8 Competition information

Information collected or generated out of any competitions or promotions we run.

8.9 Account, registration and loyalty information

Information concerning any account, registration, or membership with us, or participation in any loyalty program.

8.10 Correspondence

Correspondence, communications and messages, including between you and us, and between us and third parties, including relating to any booking or booking inquiry, or performance of any contract.

8.11 Social media

Any information (including social media user details, feedback, comments and photos) you post on our social media channel or any forum which relates to us.

8.12 Website usage information

We may collect information about your visits to, browsing of, and use of our website, unless your web browser blocks this. The range of information we collect will depend on how you interact with our website.

This information may include: your IP address (a unique identifier allocated to your computer for your connection to the internet); your computer device details (PC, tablet, smartphone, watch etc.); the make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using; your operating system (e.g. Windows, Windows Phone, OSX, iOS, Android, Linux etc.); your time-zone; your browser plug-ins; any web-page you came from, identified as the referrer web page address by your web browser; cookies; page response times; download error; pages and parts of pages you visit; usage you make of our website, including inquiries and searches undertaken, and registrations for accounts, forums etc.; services and products you viewed; length of visit to website and pages; page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs). This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous, but our privacy policy will apply, and it will be treated as your personal information, if this information is linked to you personally.

The information may also include: information input into forms and field; registrations for accounts, forum, feedback mechanism, social functionality, newsletters or other features of our site; usernames, passwords, log-in / out history, and settings; actions taken within any account or other registration, including view and update and changes to settings; and posts to any forum, feedback, review or other social functionality on our website.

9. How We Collect Or Generate Your Personal Information

We may collect or generate personal information concerning you in various ways.

9.1 Visiting our website or telephoning us

By visiting and using our website you or your computer may provide personal information. This includes: information which is automatically provided by your browser to our servers; information recorded on our web servers about your interaction with our website and pages viewed; information we capture or place on your computer or generate using cookies or other technologies on our website; and information you input into forms and fields on our website. By telephoning us you may provide personal information. We may record telephone calls with you.

Cookies - Cookies collect information that includes the server your computer is logged onto, your browser type and how you gained entry to our website. When you visit our website anonymously, details are still recorded about your visit, such as matters described in the prior paragraph, time and date, pages accessed and time spent. This information is used in an anonymous form for statistical purposes and as such, is not normally used to identify you individually. We do not, from cookies, seek to retrieve other information from your hard drive, pass on computer viruses or capture your email address or other personally identifiable information. Accepting cookies is required if you want to view our websites, because we consider them to be essential for our site administration and security.

You may disable cookies or set your browser to alert you when cookies are being sent. If you disable cookies, we may be unable to optimize your visit to our site and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions. If you reject all cookies, you may not be able to use our web sites.

9.2 Information you provide

Your personal information will include information you provide (or later amend), whether: from correspondence with you; verbally to us over the phone or in person; by filling in a field or form on a website; by posting on our social media channel; by posting on any forum referencing us; by filling in any printed form we provide you; by e-mail; from documents you provide us; and from updates to any information provided from time to time. This includes when you: register or subscribe for any service, account, members, or loyalty program, or make an inquiry or booking for a holiday or other travel service whether in person, by phone, through our website or otherwise; send us your comment or suggestion; subscribe to any newsletter or other publication; or request sales and advertising information, including brochures.

If you do not provide us your personal information we may be unable to provide you information or book travel services for or on your behalf.

9.3 Information obtained from third parties

We may obtain personal information concerning you from third parties, including from: people making inquiries or bookings on your behalf, providers of any holidays, accommodation, other travel services which are inquired about or booked, and their intermediaries; credit, fraud, identity and other searches we may undertake, including searches with public records and regulatory and private organizations; from social media and other information sources we may examine; from any business or organization you are associated with; or from telephone numbers identified by the telephone system when you telephone us.

9.4 Information generated by us

We and any suppliers or contractors or sub-contractors working for us may generate or create personal information relating to you, including in connection with responding to and dealing with any inquiry, booking or complaint; or in performing any booking or other contract with you; or through the analysis of your personal information or information gained from your use of our website, or through study or analysis of information provided to or obtained by us.

10. What Do We Use Your Personal Information For?

We use your personal information in various ways:

10.2 Provide information and respond to inquiries

To provide information to you about our website, systems and services, including to respond to booking inquiries and searches for holidays and travel, and provide you updated information.

10.3 Bookings and other contracts

To enable you to make bookings, and to fulfill, provide, perform, administer, manage, and enforce bookings, orders, and other contracts which relate to you (including if you are a passenger in a booking made by someone else), and to process transactions authorized or made with us which relate to you.

10.4 Payments

To collect and make payments due and administer our accounts.

10.5 Communication with customers

To communicate with you concerning inquiries, bookings, travel services provided, problems and complaints, and respond to submissions, inquiries or requests from you or others relating to you.

10.6 Record keeping

To keep internal records and maintain reasonable archives for future use and reference, including as to inquiries, bookings, contracts, travel services, and complaints.

10.7 Manage and improve our business

To analyze, audit, provide, operate, administer, maintain and improve our business, website, systems, and services; to carry out surveys and analyze results; run promotions and competitions; undertake product or customer research/development; assist us in and help us improve our sales, editorial, advertising and marketing processes; carry out other business development and improvement activities; and provide training to our staff, sub-contractors and suppliers. For example, we may use your personal information to help us profile how customers generally are using our websites and booking travel services with (or through) us. We may use this information to ascertain interests so we can better tailor our business offerings.

10.8 Direct marketing

To carry out direct marketing to you. See next section below for further information.

10.9 User Generated Content (UGC)

10.9.1 Use of Reviews: By submitting content to our website by electronic mail, postings on our website or otherwise, including any reviews, questions, comments, suggestions, ideas, photos or the like contained in any submissions (collectively, “Submissions”), you grant Contiki US Holdings and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission.

10.9.2 Use of User Generated Content (UGC): By submitting content to our social media channels or websites you grant us a non-exclusive license to use the content you add to our websites. For example, we may use this information in any of our brochures or for our campaigning purposes or marketing materials.

10.10 Advertising

To report aggregate information concerning usage of our websites to our advertisers. We normally create anonymous statistical information about browsing actions and patterns, and do not identify any individual.

10.11 Legal Obligations; Cooperation with government, police, military and judicial authorities or certain other organizations

To meet our legal obligations. Also, to provide information in response to a command or request from a government, police, military or judicial authority or from a private entity acting at the request or in service of a government, police, military or judicial authority, or in some cases from an international or aid organization. This could include, by way of example, a government agency, police department, military authority or court that requires or asks us to voluntarily cooperate in providing information for their investigation of any matter or for purposes of a pending proceeding. This could also include a request to us from an international organization or aid organization, such as in the case of an emergency or for other reasons.

10.12 Anything you specifically consented to

Any purpose for which we have obtained your consent.

11. Use Of Your Personal Information For Direct Marketing

We do not use or disclose your personal information for direct marketing purposes unless we obtained your consent to this, such as through an opt-in or opt-out tick box on any form or website of ours.

11.1 Direct marketing by us

When you consented to this, we may use your personal information to carry out direct marketing and send you marketing messages, materials, advertisements and promotions relating to travel services we provide or which can be booked with third parties through us, or which are offered by or which can be booked through any other company in the same group of companies as us (that is, within the Travel Corporation group) or third parties selected by us.

You can withdraw your consent by contacting us as detailed in this policy or as detailed in any direct marketing you receive.

11.2 Direct marketing by third parties

When you consented to this, we may disclose your personal information which is contact information (such as name, e-mail, postal address, telephone, mobile or fax number) to any other company in the same group of companies as us (that is, within the Travel Corporation group), or to third parties selected by us. They will use this to carry out direct marketing in their own right and to send you marketing materials, advertisements and promotions relating to products and services they offer or which can be booked through them. You can withdraw your consent to our disclosure of your personal information for this purpose by contacting us as detailed above. If you withdraw your consent, this will not affect disclosures we already made (that is, we will not remove your personal information from anyone we disclosed it to), but we will tell you who they are on request, and you can contact them directly concerning this.

12. Disclosure Of Your Personal Information

We transfer your personal information to third parties in the following circumstances:

12.1 Bookings and performance of contracts

We disclose your personal information to third parties (including intermediaries) to deal with any booking inquiry made by or for you, to make any booking requested by or for you, to perform and administer any booking for you or other contract with or in respect of you. This may include: to apply for visas on your behalf, to collect payments to be made by you, to investigate and respond to complaints, and to enforce any booking or other contract with you. Third parties may include suppliers, contractors or sub-contractors and their agents (e.g. airlines, coach, ferry or train companies, hoteliers, hire companies, cruise companies, tour operators etc.).

12.2 Suppliers of travel and other services

We may disclose your personal information to any third party (e.g. supplier, contractor sub-contractor) we make any inquiries with concerning or engage or sub-contract to perform any booking or other contract, including to provide any travel, tour or other products or services we agreed to provide to you. We may disclose your personal information to any supplier with whom we make any inquiry concerning or book any travel or other products and services for you as agent (whether as agent for you, someone representing you, or the supplier), such as a tour operator. Details of any third party tour operators or other third parties who will be responsible for or supply you with the travel services booked or inquired about, may be obtained from us on request, and may be stated in any tour or other brochure provided by us.

12.3 Insurance

If an application is made through us for travel or other insurance to cover you, we may pass your personal information to the insurer. Information provided by you may be put on a register of claims and shared with other insurers seeking to reduce fraudulent claims.

12.4 Business function outsourcing

When we use third parties to host, provide, operate or supply any part of our websites, databases, systems, business, or services, or carry out any of our business functions or actions (including sending mail, processing payments, providing marketing assistance, providing customer and advertising analysis, and providing customer services), we may provide your personal information to them as required for use for or processing as part of those purposes.

12.5 Public forums etc.

When any facility on our website is designed to make some of your personal information public (e.g. posts you make to any public forum or reviews facility) then personal information you provide in relation to that forum or other facility, which is provided in circumstance where it is intended to be published, will be disclosed to the public accordingly, subject to moderation by us.

12.6 Legal requirements

We may supply personal information to a government authority or regulator, police authority, military authority or private party acting for or on behalf of such authorities, where required to comply with a legal requirement, for the administration of justice, for purposes of customs, visas and immigration, when reasonably required to protect your interests or enforce any booking or other contract, where useful to enforce or protect our rights, or where we elect to voluntarily cooperate with a request from any such person or entity, for other reasons. We may disclose your personal information where otherwise required by or permitted by law.

12.7 Direct marketing by third parties

We may disclose your personal information to third parties to carry out direct marketing to you, where you have given consent, to third parties to carry out direct marketing. See the direct marketing section above.

12.8 Customer representatives

If our customer is a business or organization, and we hold your personal information in your capacity as an associate of that business or organization (including as agent, representative, contact, employee, officer, owner, partner, or director), we may disclose to them that personal information. If our customer is making a booking or booking inquiry on your behalf, with your authority, we may disclose to our customer your personal information as reasonably required in connection with the booking or inquiry, or the subsequent performance of or payment for any booking made.

12.9 Business acquirers

If our business is ever transferred to a third party, then your personal information will be transferred to the acquirer to enable them to continue our business. If we are in discussions for a transfer, your personal information may be transferred as part of those discussions.

12.10 Intermediaries

In the process of providing personal information as stated in this Policy, information will be provided to and will pass through and could be retained by various service providers along electronic, digital and various other transmission routes.

12.11 Unintended Transfer

No system or measures can assure full security. Our facilities or data could be accessed unlawfully, or otherwise, without our consent. Your personal information could be transferred to the persons engaging in such unlawful or unconsented access, and they could transfer your personal information to others beyond our control. It is not our policy to allow such access, but it is our policy to recognize and remind you of these risks and to confirm that you accept these risks.

13. How Third Parties Will Handle Your Personal Information

Where we provide your personal information to a third party, except as stated in Section 13.11, one of the following two circumstances will normally apply:

13.1 Processing on our behalf

In some cases, your personal information may be held and otherwise processed by them on our behalf, in which case we will remain responsible for what they do with your personal information, and we will require of them that your personal information be held and processed by them in accordance with our instructions and this Policy.

13.2 Processing on their own account

In other cases, your personal information may need to be provided to them to be held and processed by them in their own right and on their own account. In such case, they will have their own responsibility for that personal information, subject to their own privacy policy, and we will not be responsible for what they do with it following disclosure.

13.3 Other circumstances are without our consent

Uses other than as stated in Sections 13.1 and 13.2 (for example, in the circumstances in Section 12.11), could occur but are without our consent.

14. Location Of Your Personal Information

14.1 Transfer of personal information overseas

We (and any affiliate, subcontractor or other person processing your personal information on our behalf) may transfer, store and otherwise process your personal information anywhere in the world to fulfill the purposes in this Policy, for example to: (1) our overseas offices; (2) information processors (including operators of global travel distribution systems); (3) airlines, hotels and other travel service products; and information technology and business service providers.

In many cases transfer is necessary to initiate or complete a booking or other transaction on your behalf in response to a request by you or for the purpose of entering a contract with a third party on your behalf.

Where we disclose your personal information to third parties, that disclosure may also involve a transfer of your personal information anywhere in the world, and those third parties may themselves transfer, store or otherwise process that information anywhere in the world.

In each case, we will comply with legal requirements concerning the transfer of your personal information by us to any third party outside the country where we are established, and where your personal information is still controlled by us or is being stored or otherwise processed on our behalf, our security measures (as detailed below) will also apply.

14.2 Counties to which your personal information is transferred

The countries which we transfer your personal information depend on your booking. Generally such countries include those in Asia Pacific, Africa, North and South America and Europe.

15. Keeping Your Information Secure

15.1 Our security measures

15.1.1 Our general commitment

We are committed to implementing reasonable measures trying to keep your personal information secure. We are obliged by law to put in place appropriate technical and organizational measures trying to avoid unauthorized or unlawful processing of your personal information and trying to reduce risks of accidental loss or destruction of, or damage to, your personal information. We have implemented security policies, rules and technical measures with a view to achieving this. But as part of our Policy we recognize and require you to recognize that there are no measures that guaranty security, and no measures are fully secure against those who are intent on accessing such information.

15.1.2 Transmissions between your web browser and our servers

We use Secured Socket Layer (“SSL”) software to encrypt the personal information you provide to us while it is in transit over the internet. This will work if your browser is SSL enabled (which most are). You can verify that this is working by looking for the symbol of a closed lock or solid key on the bottom bar of your browser window, and checking that the prefix for the web address in the browser address bar has changed from “http” to “https”.

15.1.3 Storage of your personal information

The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures.

15.2 Your security measures

For your privacy protection, we encourage you to maintain anti-virus and other malware protection software on your computers and other devices, and to maintain your own measures to protect your personal information. Please do not include sensitive personal information in any e-mails or other communications you may send to us, including payment card information.

We encourage you to be careful about whom you give personal information to. We never contact you to ask you for sensitive personal information, such as payment card information, or sensitive personal information such as passport numbers or log-in details, and we will only ask you for such information in person or through our website, or by telephone in connection with a booking you are making or have made. Please let us know if you someone purports to contact you in our name.

15.3 Security Limitations

No security measure provides 100% certainty against all risks. Inadvertent disclosure is possible. Technology changes, computer hackers, dishonesty by persons with access, and human error are examples why it is impossible for us, or anyone, to absolutely assure your information cannot or will not ever be accessed or disclosed. We and our management and personnel shall not be liable for loss, injury or damage arising from or relating to disclosure of your information. Please do not give us any information that is so confidential or so personal that its release would cause you injury.

16. How Long Do We Keep Your Personal Information For?

We keep your personal information for so long as is reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claims limitation periods where your personal information may be relevant to any possible liability we may have to you. It is possible your personal information may be maintained longer, until such time as we delete such information.

17. Your Rights

Our privacy policy is not intended to create a contract or form part of any contract, except that in Section 10.9 you grant rights to us. You have certain non-contractual rights under the laws noted above, which we summarize below. If you contact us about these rights, we may ask for proof of your identity before we act, and may refuse to act if you do not provide this or your identity is not established by you.

17.1 Use for direct marketing

You have the right to ask us to stop using your personal information to carry out direct marketing to you. To opt-out of receiving direct marketing from us please follow the instructions detailed at the bottom of all our email marketing communications or contact us by phone on 714-935-0040 or email us at marketing@dest-amer.com. In any e-mail you send we would ask you to insert "unsubscribe" as the subject heading.

17.2 Correction of inaccuracies

We take reasonable steps to ensure that the personal information we hold about you is, whenever we collect or use it, is accurate, complete and up-to-date.

18. Changes To This Privacy Policy

We may change this privacy policy at any time and from time to time without notice to you, including by publishing a new version on our website. You should check this privacy policy for updates each time you visit our website to be sure you are aware of any changes. You should check the top of the document to see the latest version in force.

19. Applicable Law

This policy is subject to the law of California. You must bring any claims against us exclusively in the courts of the State of California, County of Orange or the United States District Court for the Central District of California.

20. Notice of Certain Uses

Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship: (1) a list of categories of personal information, such as name, address, e-mail address, and type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes and (2) the names and addresses of all such third parties. To request the above information please contact us by writing to customer service at: Contiki Holidays Limited, 801 E. Katella Ave. Anaheim CA 92805 United States of America, or sending an email to us at info@contiki.com. We will respond to such requests within 30 days of receipt. Please note, we are only required to respond to each customer once per calendar year.

21. Linked Websites

Our website contains links to other websites. We are not responsible for the privacy practice or content on those websites. You should read the privacy statements and policies of any linked sites as their privacy policies may differ from ours.



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