Question 1

How do automatic payments work?

Accepted Answer

By setting up automatic payments, you can divide the total cost of your trip into smaller installments – made over time instead of paying the full amount upfront. In most cases, the total amount is split into equal payments, and you can choose to pay monthly or 2-weekly. You’ll need to make the final payment no later than 60 days before your trip departure date. 
Note: setting up an automatic payment plan does not guarantee full payment of the booking. As the traveler, it is your responsibility to make sure you’ve paid in full on/before the date provided.

Question 2

How do I set up my automatic payments?

Accepted Answer

To get started, make sure you have a valid credit/debit card that expires after the final day of your trip. You’ll need to make an initial payment to set up the plan but after that, the monthly/weekly payments will be processed automatically – so you don’t need to worry.
You can cancel your automatic payments at any time. 
If there’s a change to your booking, we won’t be able to recalculate your monthly/2-weekly payment amount automatically. You can either:

Cancel your plan and set up a new one to reflect your new outstanding balance
Continue with your current plan and pay the outstanding balance manually

Question 3

Can I change my payment plan later?

Accepted Answer

You won’t be able to alter your automatic payment plan once it’s set up. 
If you want to change the instalment amount/frequency of payments, you can cancel your current plan and then set up a new one. If you choose to do this, your total outstanding balance will be updated to reflect any/all payments you’ve already made.

Question 4

My automatic payment plan is active already but I want to add extras to my booking, will my outstanding balance be recalculated automatically?

Accepted Answer

Sadly, you won’t be able to alter your automatic payment plan once it’s set up.
If you want to change it, you can cancel your current plan and then set up a new one that reflects your updated outstanding balance.

Question 5

How are my payments processed?

Accepted Answer

Your payments will be taken automatically, at your chosen frequency (monthly or 2-weekly), from the account provided. We’ll remind you ahead of each payment date too!

Question 6

What happens if I want to cancel my plan or my trip?

Accepted Answer

Yes, you can cancel your automatic payments at any point. Just note that you’ll need to have paid for your trip in full on/before the due date supplied with your booking. 
If you’re canceling your trip entirely, you’ll be reimbursed for all the payments you’ve already made. For more info, check the Refunds & Cancelation policy in our T&Cs. 
Please note: you won’t be able cancel a payment plan 10 minutes before/after a payment is processed.

Question 7

What happens if I miss a payment?

Accepted Answer

If your payments fail to process 5 times in a row, we’ll place your plan on hold indefinitely. If this happens, you can either set up a new automatic payment plan, pay the remaining balance up front (in full) or pay manually in as many installments as you like. To make a manual payment, just head to My Travel Portal, 'Manage My Trip' and make your partial payment(s) there. 
Note: you must pay for your trip in full on/before the due date supplied with your booking.

Question 8

When do I need to have paid for my trip in full?

Accepted Answer

Your total balance will be due 60 days before your departure date.

Question 9

Is there a minimum length of time an automatic payment plan can run for?

Accepted Answer

Yes, the minimum plan length is two weeks prior to your ‘Pay in Full’ date, which gives you time to make one 2-weekly payment. If your 'Pay in Full' date is less than 2 weeks after you make your booking, you won’t be able to set up an automatic payment plan. That's because you wouldn't have enough time to make at least two payments before paying in full anyway.

Question 10

How can I check the status of my automatic payment plan?

Accepted Answer

You can do this by logging into My Travel Portal (MTP) and then selecting ‘Manage Plan’. You can view your upcoming payments, remaining balance and other relevant details too.

Question 11

How will I know if a payment fails?

Accepted Answer

If a payment is rejected, you’ll get an automated email – sent to the address with which you registered on My Travel Portal (MTP). After that, a reservation agent will be in touch to let you know your next steps. 
Note: make sure your email address on MTP is up to date so we can contact you with any important info about your booking.

Question 12

What if my payment falls on a day which doesn't occur every month?

Accepted Answer

Don’t worry. Your next payment will simply be taken on the closest corresponding date. I.e. if your plan commences on the 31st of one month and you’ve chosen to make monthly payments, your next payment will come out on the last day of the following month, and so on.

Question 13

What if my card expires mid-plan?

Accepted Answer

We recommend avoiding this by setting up your plan with a card that expires after your final payment date. However, if your card does expire mid-plan, it’s not the end of the world. You’ll just need to cancel your existing plan and set up a new one with your updated card details.

Question 14

*Automatic Payment Plan T&Cs

Accepted Answer

This document contains the terms and conditions under which Contiki (also referred to as “we”, “us” or “our”) will make the Automatic Payment Plan (“Automatic Plan”) available to a Guest (also referred to as “you” and “your”) (“Terms”). The Terms are independent and separate to our booking terms and conditions which govern your booking (“Contiki Booking Terms”).  Nothing in these Terms alters or varies the Contiki Booking Terms. By creating an Automatic Plan, you agree to these Terms. Please read them carefully before proceeding to create the Automatic Plan.

ContikiFor the purposes of these Terms a reference to Contiki is based on the location from which you make your booking as outlined below:

Location

Contiki

UK

The Travel Corporation UK Limited

Ireland + Mainland Europe

Brendan Vacations (Ireland) Limited

Australia

Contiki Holidays (Aust) Pty Ltd

New Zealand

Travel Corporation NZ Limited

USA

Contiki (US) Holdings Inc

Canada

Contiki Holidays (Canada) Ltd

Asia

The Travel Corporation (2011) Pte Ltd

South Africa

Trafalgar Tours Pty Ltd

CommencementThese Terms commence when you create an Automatic Plan with us. 
Overview of the Automatic Payment Plan3.1. An Automatic Payment Plan assists a Guest (the lead passenger only) to manage the payment of their booking through a series of planned fortnightly or monthly fixed amount payments taken automatically for a set number of payments as selected during the plan creation process.3.2. Automatic Payment Plans can be created and managed through the My Travel Portal (MTP).3.3. The number of automatic payments and amount of each payment will be calculated based on the balance of the booking and the full payment due date of the booking.  
Eligibility4.1. Automatic Payment Plans can only be created by the lead passenger and the Automatic Payment Plan option is only available on MTP once a booking has been confirmed.4.2. The Automatic Payment Plan will commence once a Card Payment is successfully processed. The Automatic Payment Plan can only be used for card payments and does not allow any other payment method to be used (ie. PayPal, Google etc.)4.3. Automatic Payment Plans can only be initiated on a booking where a minimum of two (either fortnightly or monthly) automatic payments can be taken.
Payment Processing5.1. The Guest acknowledges and agrees that:(a) the booking is made with Contiki;(b) all payment processing, including tokenization of card details and scheduled payments, is handled by CyberSource Limited of Reading International Business Park, Basingstoke Road, Reading, RG2 6DH, United Kingdom.5.2. The Guest acknowledges and agrees that Contiki is not involved with the approval (or rejection) of payments taken as part of the Automatic Payment Plan process and accepts no liability in relation to the Automatic Payment Plan.5.3. The Guest agrees that when the initial payment is made for CyberSource to:(a) collect and store the details of the card used for the initial payment on CyberSource’s system as a token;(b) use the token to process payments based on the Automatic Payment Plan.5.4. The Guest is responsible for ensuring that the card used is valid, has sufficient funds, and remains up to date throughout the duration of the Automatic Payment Plan. Automatic payments that fail will be retried by CyberSource up to four additional times and if no successful payment is processed, the Automatic Payment Plan will be suspended or terminated and no further attempts will be made. A new Automatic Payment Plan must be created to re-initiate the automatic payment process.5.5. If your card details have changed or has been cancelled, please update your Automatic Payment Plan.5.6. Contiki and CyberSource are not responsible or liable for any fees or charges resulting from an unsuccessful attempt to process a card payment or any failure by a Guest to pay for their booking in time.5.7. The Guest is responsible for monitoring the status of Automatic Payment Plans through MTP.5.8. The Guest acknowledges and agrees that due to weekends and bank vacations, payments under the Automatic Payment Plan may not always be processed on the dates indicated on the Automatic Payment Plan.5.9. The Guest agrees and accepts that additional fees apply for card payments (including EFTPOS and credit card) and are applied to each automatic payment.  The fee will be the same as the card fee rate applied to the initial payment made when setting up the Automatic Payment Plan, which is dependent on the card type used.
Booking Payment Management6.1. The Guest is responsible for ensuring that their booking is fully paid according to the booking payment schedule. Creating an Automatic Payment Plan does not guarantee full payment of their booking, and this process is to facilitate payments only.6.2. Changes to the booking price (whether increased or decreased) will not be reflected in an existing Automatic Payment Plan. If adjustments are needed due to changes in the booking price, the existing Automatic Payment Plan must be cancelled, and a new Automatic Payment Plan created.6.3. Any changes required to the Automatic Payment Plan (e.g., switching from fortnightly to monthly payments, changing the card used, or if a plan is suspended) requires an existing plan to be cancelled and a new plan initiated.
Cancelation of Automatic Payment Plan7.1. If an Automatic Payment Plan is cancelled (whether due to payment failure, at the Guest’s request or by Contiki), this does not affect the Guest’s booking or the payment by the Guest of the balance on the booking to Contiki by the payment due date specified at the time of booking.7.2. Contiki may, at its sole discretion:(a) at any time remove the option to create an Automatic Payment Plan;(b) at any time cancel an Automatic Payment Plan if there is a breach of these Terms by the Guest, there is an issue with the Guest’s booking, the Automatic Payment Plan would result in an overpayment to Contiki, or Contiki has the right to cancel a Guest’s booking under the Contiki Booking Terms.
Cancelation of Booking8.1. If a Guest (or passenger within a Group’s booking) cancels their booking, the standard booking cancelation terms and conditions in the Contiki Booking Terms apply.8.2. In the event of cancelation of a booking by the Guest or if the booking is canceled due to non-payment, the Guest agrees that Contiki may retain/keep all or part of the payments made under the Automatic Payment Plan in accordance with the cancelation policy under the Contiki Booking Terms.  
Guest Responsibilities9.1. The Guest is responsible for monitoring their payment schedule via MTP and ensuring that sufficient funds are available for each scheduled automatic payment.9.2. It is the Guest’s responsibility to change their payment details or to manage any issues with upcoming payments.9.3. The Guest is responsible for resolving any suspended or terminated Automatic Payment Plan by canceling the existing Plan and setting up a new one if they wish to continue paying in instalments.
Limitation of Liability10.1. Contiki and CyberSource are not responsible for any additional fees or charges imposed by the Guest’s bank or payment provider relating to the Automatic Payment Plan (ie. overdraft fees, interest charges).10.2. Contiki and CyberSource are not liable and the Guest releases Contiki and CyberSource from all loss or damage arising from failed or missed payments due to the Guest providing incorrect or outdated information or the cancelation of an Automatic Payment Plan.10.3. Contiki is not responsible or liable for any discrepancies between the booking price and the payment schedule if changes to the booking price are made after the Automatic Payment Plan is set up.10.4. Contiki and CyberSource are not liable to the Guest for any loss of income, business or profits, failure to receive an alert or for any consequential loss sustained or arising from the use of the Automatic Payment Plan.
Governing LawThese Terms and any disputes arising from the use of the Automatic Payment Plan shall be governed by the laws of New South Wales and the parties submit to the exclusive jurisdiction of the Courts of that State.

By creating an Automatic Payment Plan, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

PAY OVER TIME, INTEREST-FREE

Wanna book now but pay later?

Automatic payments

One full upfront payment

Manual payments

FAQs