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The Contiki Flexibility Promise gives you ultimate flexibility
When you book a trip with us, you don’t just get seamless transport, amazing accommodation and expert guides - you also get our Flexibility Promise. This is our commitment to giving you complete financial security and flexibility, so you never have to worry about changing your mind or adjusting your plans.
*(when amended or cancelled up to 60 days prior to departure)
We make it easy to pay your way. All you need to do is pay a small deposit to lock your place on the trip, then you can pay the rest in as many installments as you like. Want to pay monthly installments? Or in 3 big chunks? It’s completely up to you. All you have to do is pay in full at least 60 days before your trip departs. Easy.
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What does a flexible deposit mean?
FlexDeposit is a policy you automatically get once you’ve paid a deposit on any Contiki trip 7 days or longer. It means that if you need to cancel or change your trip for any reason you won’t lose the deposit paid, as long as it is at least 60 days before your trip departure. Your deposit will remain secure until you’re ready to use it on new trip dates or on a different trip.
FlexDeposit can be used up until your 36th birthday, after which time it can then be transferred for use with any other travel brand within The Travel Corporation family of brands. It can also be gifted to a friend within 5 years of the original booking date.
What Gold Seal Protection is?
Contiki’s Gold Seal Protection (GSP) plan costs only R1 250 per person.
Your GSP plan is available only upon paying your deposit and cannot be added later. GSP gives you additional peace of mind should your travel plans change and includes:
Pre-Departure Cancellation: GSP allows you to cancel your Contiki trip for any reason without penalty prior to 30 days from your South African departure date (or 30 days prior to your trip departure if travelling in South Africa).
If no Force Majeure Event* has occurred when you cancel, Contiki will refund the value of your trip pre-payment**; or
If a Force Majeure Event* does occur, causing you to cancel, the Contiki trip pre-payment ** will be converted to a Future Travel Credit (FTC) of the same value. The FTC may be redeemed against the cost of a new trip provided by Contiki or one of our Travel Corporation sister brands, departing at any time within 24 months of your cancellation but is not redeemable for cash. If the new trip or departure is more expensive than the FTC, you are responsible for the price difference; if the new trip or departure is less expensive than the FTC, a new FTC will be issued for the difference.
The Gold Seal Protection Plan does not cover airline travel costs and any related cancellation or rebooking costs before departing South Africa. We recommend you take out comprehensive travel insurance covering the value of your airfares should you cancel your trip. We are happy to help you with arranging travel insurance.
Please note that the Gold Seal Protection plan cost is not refundable for any reason. Travel Agent fees and cancellation costs may apply.
During Your Trip: Should your holiday be interrupted, and you leave during the trip due to personal illness or injury; or be required to return to South Africa because of the serious injury, illness, or death of an immediate family member^:
(a) Contiki will refund you R750 per person/ per day for the unused portion of the holiday. Please note that in some cases, hotels require a 1-night cancellation fee.
(b) Contiki will cover the cost of airline travel for earlier or later return to South Africa, in the same class of air travel on the first available flight, provided you booked the original return air tickets through Contiki from South Africa.A medical certificate is required to qualify for this trip interruption and return flight security provision.
*Force Majeure Event – means any event or circumstance beyond Contiki’s control, including but not limited to an act of God (such as earthquake, flood, fire, explosion, landslide, lightning, the action of the elements, a force of nature, washout, typhoon, hurricane, tsunami, storm or storm warning or natural disaster). As well as industrial disputes, work ban or other labour dispute or difficulty; acts of terrorism, political unrest, war or threat of war, riots, or civil strife; closure of airports or ports; pandemic, epidemic, or health risk; governmental and administrative actions (including the closure of borders and travel warning and restrictions).
**Contiki trip pre-payment – means all monies paid to Contiki in respect of land arrangements only.
^Immediate Family – means a parent, sibling, or child.
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Terms & conditions
Only R1000 deposit per person is required to confirm your trip booking. Deposit is due within 3 days of booking. Full payment is required 60 days before travel. Once the deposit is paid, you can change your selected trip or the departure dates up until 60 days before the selected departure, with no change fees. Any difference in trip prices will still be applicable. R1000 per person deposit is land only deposit and excludes any additional deposits such as Inca Trail or flights if applicable.
Our R1000 per person deposit offer is valid for new bookings, for travel from September 1, 2020. The deposit is combinable with Early Payment Discount, Early Booking Discount, Last Minute Deals, year-round savings and exclusive partner offers.This offer is based on availability and may be withdrawn at any time without notice.
AMENDMENTS & CANCELLATION
You can cancel or amend your trip up to 60 days prior to trip departure. Any differences in trip costs between your original and new booking will still be applicable.
You can cancel your trip up to 60 days before departure and get your money back, excluding the deposit amount. Your flexible deposit will remain attached your profile and can be used to book a new trip whenever you're ready with us or one of our TTC sister brands, or it can even be gifted to a friend as per the conditions of our FlexDeposit policy.
Cancellations within 60 days of departure are subject to our standard fees as outlined in our booking conditions.
FlexDeposit is a policy you automatically get once you’ve paid a deposit on any Contiki trip 7 days or longer. It means if you need to cancel for any reason, your deposit will remain secure until you’re ready to use it on new trip dates or on a different trip, ensuring your deposit isn't lost if you can't travel on your original trip as intended. FlexDeposit can be used up until your 36th birthday, after which time it can then be transferred for use with any other travel brand within The Travel Corporation family of brands. It can also be gifted to a friend within 5 years of the original booking date. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking.
FlexDeposit applies to the land tour deposit only and excludes any additional deposits such as Inca Trail or flights if applicable. FlexDeposit has no cash value and is non-refundable.
The amount allowed to be redeemed on a new or amended trip booking is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits.
FlexDeposit is valid on all Contiki trips 7 days or longer.
FLEXIBLE PAYMENT, PAY OVER TIME & FINANCING
Once a deposit is paid, full payment is not required until 60 days before travel. You can pay off your full trip cost in as many payment instalments as you like with no interest or additional fees as long as your trip balance is paid in full 60 days before departure. In some regions, we have financing options to help you pay for your trip via partner providers, such as Uplift in the USA and Canada and Zip in Australia. The credit offered is determined by the Third party partner providers.