This document contains the terms and conditions under which Contiki (also referred to as “we”, “us” or “our”) will make the Automatic Payment Plan (“Automatic Plan”) available to a Guest (also referred to as “you” and “your”) (“Terms”). The Terms are independent and separate to our booking terms and conditions which govern your booking (“Contiki Booking Terms”).  Nothing in these Terms alters or varies the Contiki Booking Terms. By creating an Automatic Plan, you agree to these Terms. Please read them carefully before proceeding to create the Automatic Plan. 

1. Contiki
   For the purposes of these Terms a reference to Contiki is based on the location from which you make your booking as outlined below:
   
   

   Location	Contiki
   UK	The Travel Corporation UK Limited
   Ireland + Mainland Europe	Brendan Vacations (Ireland) Limited
   Australia	Contiki Holidays (Aust) Pty Ltd
   New Zealand	Travel Corporation NZ Limited
   USA	Contiki (US) Holdings Inc
   Canada	Contiki Holidays (Canada) Ltd
   Asia	The Travel Corporation (2011) Pte Ltd
   South Africa	Trafalgar Tours Pty Ltd

   
   
   
2. Commencement
   These Terms commence when you create an Automatic Plan with us. 
   
   
3. Overview of the Automatic Payment Plan
   3.1. An Automatic Payment Plan assists a Guest (the lead passenger only) to manage the payment of their booking through a series of planned fortnightly or monthly fixed amount payments taken automatically for a set number of payments as selected during the plan creation process.
   3.2. Automatic Payment Plans can be created and managed through the My Travel Portal (MTP).
   3.3. The number of automatic payments and amount of each payment will be calculated based on the balance of the booking and the full payment due date of the booking.  
   
   
4. Eligibility
   4.1. Automatic Payment Plans can only be created by the lead passenger and the Automatic Payment Plan option is only available on MTP once a booking has been confirmed.
   4.2. The Automatic Payment Plan will commence once a Card Payment is successfully processed. The Automatic Payment Plan can only be used for card payments and does not allow any other payment method to be used (ie. PayPal, Google etc.)
   4.3. Automatic Payment Plans can only be initiated on a booking where a minimum of two (either fortnightly or monthly) automatic payments can be taken.
   
   
5. Payment Processing
   5.1. The Guest acknowledges and agrees that:
   (a) the booking is made with Contiki;
   (b) all payment processing, including tokenization of card details and scheduled payments, is handled by CyberSource Limited of Reading International Business Park, Basingstoke Road, Reading, RG2 6DH, United Kingdom.
   5.2. The Guest acknowledges and agrees that Contiki is not involved with the approval (or rejection) of payments taken as part of the Automatic Payment Plan process and accepts no liability in relation to the Automatic Payment Plan.
   5.3. The Guest agrees that when the initial payment is made for CyberSource to:
   (a) collect and store the details of the card used for the initial payment on CyberSource’s system as a token;
   (b) use the token to process payments based on the Automatic Payment Plan.
   5.4. The Guest is responsible for ensuring that the card used is valid, has sufficient funds, and remains up to date throughout the duration of the Automatic Payment Plan. Automatic payments that fail will be retried by CyberSource up to four additional times and if no successful payment is processed, the Automatic Payment Plan will be suspended or terminated and no further attempts will be made. A new Automatic Payment Plan must be created to re-initiate the automatic payment process.
   5.5. If your card details have changed or has been cancelled, please update your Automatic Payment Plan.
   5.6. Contiki and CyberSource are not responsible or liable for any fees or charges resulting from an unsuccessful attempt to process a card payment or any failure by a Guest to pay for their booking in time.
   5.7. The Guest is responsible for monitoring the status of Automatic Payment Plans through MTP.
   5.8. The Guest acknowledges and agrees that due to weekends and bank holidays, payments under the Automatic Payment Plan may not always be processed on the dates indicated on the Automatic Payment Plan.
   5.9. The Guest agrees and accepts that additional fees apply for card payments (including EFTPOS and credit card) and are applied to each automatic payment.  The fee will be the same as the card fee rate applied to the initial payment made when setting up the Automatic Payment Plan, which is dependent on the card type used.
   
   
6. Booking Payment Management
   6.1. The Guest is responsible for ensuring that their booking is fully paid according to the booking payment schedule. Creating an Automatic Payment Plan does not guarantee full payment of their booking, and this process is to facilitate payments only.
   6.2. Changes to the booking price (whether increased or decreased) will not be reflected in an existing Automatic Payment Plan. If adjustments are needed due to changes in the booking price, the existing Automatic Payment Plan must be cancelled, and a new Automatic Payment Plan created.
   6.3. Any changes required to the Automatic Payment Plan (e.g., switching from fortnightly to monthly payments, changing the card used, or if a plan is suspended) requires an existing plan to be cancelled and a new plan initiated.
   
   
7. Cancellation of Automatic Payment Plan
   7.1. If an Automatic Payment Plan is cancelled (whether due to payment failure, at the Guest’s request or by Contiki), this does not affect the Guest’s booking or the payment by the Guest of the balance on the booking to Contiki by the payment due date specified at the time of booking.
   7.2. Contiki may, at its sole discretion:
   (a) at any time remove the option to create an Automatic Payment Plan;
   (b) at any time cancel an Automatic Payment Plan if there is a breach of these Terms by the Guest, there is an issue with the Guest’s booking, the Automatic Payment Plan would result in an overpayment to Contiki, or Contiki has the right to cancel a Guest’s booking under the Contiki Booking Terms.
   
   
8. Cancellation of Booking
   8.1. If a Guest (or passenger within a Group’s booking) cancels their booking, the standard booking cancellation terms and conditions in the Contiki Booking Terms apply.
   8.2. In the event of cancellation of a booking by the Guest or if the booking is cancelled due to non-payment, the Guest agrees that Contiki may retain/keep all or part of the payments made under the Automatic Payment Plan in accordance with the cancellation policy under the Contiki Booking Terms.  
   
   
9. Guest Responsibilities
   9.1. The Guest is responsible for monitoring their payment schedule via MTP and ensuring that sufficient funds are available for each scheduled automatic payment.
   9.2. It is the Guest’s responsibility to change their payment details or to manage any issues with upcoming payments.
   9.3. The Guest is responsible for resolving any suspended or terminated Automatic Payment Plan by cancelling the existing Plan and setting up a new one if they wish to continue paying in installments.
   
   
10. Limitation of Liability
    10.1. Contiki and CyberSource are not responsible for any additional fees or charges imposed by the Guest’s bank or payment provider relating to the Automatic Payment Plan (ie. overdraft fees, interest charges).
    10.2. Contiki and CyberSource are not liable and the Guest releases Contiki and CyberSource from all loss or damage arising from failed or missed payments due to the Guest providing incorrect or outdated information or the cancellation of an Automatic Payment Plan.
    10.3. Contiki is not responsible or liable for any discrepancies between the booking price and the payment schedule if changes to the booking price are made after the Automatic Payment Plan is set up.
    10.4. Contiki and CyberSource are not liable to the Guest for any loss of income, business or profits, failure to receive an alert or for any consequential loss sustained or arising from the use of the Automatic Payment Plan.
    
    
11. Governing Law
    These Terms and any disputes arising from the use of the Automatic Payment Plan shall be governed by the laws of New South Wales and the parties submit to the exclusive jurisdiction of the Courts of that State.

 

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By creating an Automatic Payment Plan, you acknowledge that you have read, understood, and agree to these Terms and Conditions.