Travel protection plan FAQs

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What type of trip cancellation coverage does the Contiki Travel Protection Plan offer?

If you need to cancel for a covered reason, you may be reimbursed for up to 100% of the non-refundable, pre-paid trip costs.

If you need to cancel for any reason not covered by the trip cancellation insurance benefit, up to 24 hours prior to departure, you will be eligible for a Future Travel Certificate. This will equal 100% of the non-refundable, pre-paid trip costs.

If there is a CDC Travel Warning or the U.S. State Department advises against non-essential travel to the area I am traveling to, will I have trip cancellation coverage?

A cancellation due to a travel advisory is not a covered reason under the Contiki Travel Protection Plan. A full list of covered reasons for trip cancellation coverage, along with general exclusions, are found in your state-specific plan documentation.

However, if you decide to cancel your trip due to a travel advisory, you may be eligible for certain coverages. If you have the Contiki Travel Protection Plan, you may be eligible for reimbursement in the form of a Future Travel Certificate issued by Contiki for 100% of the cancellation charges.

Can I cancel my Contiki Travel Protection Plan and get the plan cost refunded?

You are eligible for a refund of your Contiki Travel Protection Plan cost during the free look period*, provided all the below conditions are met:

  • You are within 10 days of plan purchase;
  • You have not started your tour; and
  • You have not filed a claim

Your plan cost is non-refundable after the free look period.

*May vary by state.

Terms & Conditions

This program was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkeley Insurance Agency and in NY, AIS Affinity Insurance Agency.

Travel insurance benefits are underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150), under Policy Form series LTP 2013 and applicable amendatory endorsements. This is a brief overview of the coverages. Subject to terms, conditions, and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions, and exclusions that apply.

Consumer Notices: www.archinsurancesolutions.com/consumer-notices-aon
Privacy Policy: www.archinsurancesolutions.com/privacy-policy


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