The things included were hotel, bus transfers, a few dinners and 2 city tours. It's nice that they give us a lot of free time so that we can make the trip what we want, but I would've liked more inclusions or add-ons of historical landmarks and such. On past trips, we've gotten museum or transportation passes for major cities (like Rome) and that was really great to have.The bus was nice and kept clean and our tour manager was great and very informative of how to get around the cities and offered us multiple options when it came to what to do for our free time.
Our tour was done in late November and it was a little colder than I expected, so like a good traveler, just look ahead at the weather and pack accordingly. Our group was also more "mature" than I expected after reading reviews, which was good because everyone behaved themselves where appropriate (Vatican, restaurants, ect.). The cities were "small" enough that we would run into each other when exploring, so it was easy to jump from group to group throughout the day if you wanted. Because the trip was only a week, it goes by very quick and you have to make sure you make the most of your time. For me, I had traveled internationally before so I was kind of use to the atmosphere and how things go, but if you are new to international traveling, I would not recommend this specific tour as you may be disappointed in "not being able to see everything".
We stopped by the leaning tower of Pisa for an hour or so on our way to Venice and it was just one of those "now I can say I've seen it" areas. Nothing else there besides the church, so I'm glad we spent little time there, but I would've rather spent that having more time in Verona or another city with more character.