I have pasted the same below. Only addition is that many on the trip had done contiki before and been so happy with it. Many went on to another one after. They were all happy. Just a few of us only had the one week of vacation and went back to work monday. It was upsetting to know we could have done a different one and been happy. Very frustrating.
It needs to be more clear what we were not getting.
Included breakfasts is not enough info. It should say continental breakfast included only. We thought we would save some money eating a bigger breakfast. The only thing available was juice, coffee, and croissants. A few times there was some eggs but they were mixed with meat so vegetarians and vegans were left with just pastries. This meant spending a lot of money on lunches everyday and feeling hungry all morning for activities.
The tour said wifi included on the coach. But it was a limit of only a hundred mega bites (I think). I remember it ran out on us all half way through the trip making it impossible to check in with family properly. Especially because the wifi at the hotels was terrible.
The accomodations are listed as hotels. They were motels at best. The place we stayed in venice had carpet everywhere, creepy maniquins, windows didnt lock on the first floor, there was no safe in the room. No mini fridges. It was so dirty and so tiny we were miserable. The trip manager had given out the survey already or everyone would have given our accomodations a 0. The other places were also so tiny but at least had tv or a fridge and they had a safe. As contiki lists camping and hostels as options we assumed “hotel” meant hotel. If this is really a product of rome as the trip manager said it should be part of the information about the trip that the rooms will not be nice. No one slept well. No one enjoyed the rooms.
The trip manager did not tell people they would be ripped off by taxi drivers or explain how to get us a taxi at the airport. We did have an intro email saying it should cost 50 euro but that was it. Our taxi driver wanted 145 and i had to argue after the long flight, on no sleep, to get him to 65. Other females in the group ended up paying 100 euro, thats around 150 canadian, on the first taxi. Easily avoidable with more help.
Trip manager said there was pickpocketing so keep bags close or on the front. Did not make it clear how bold the thiefs were. One girl had her phone ripped from her hand on her first day. As far as I couls tell the trip manager did not console her or help her ship a new one. We should have been told not to have our phones out at all.
Vegetarian options were just the same food without the meat. Constantly we were getting less and less food. Two of the meals included in the trip we just got pasta without meatballs so we could have made that at home for 10 dollars. Vegetarian options on even the paid dinners was nowhere near how good the meat dinners were. We should absolutely not have been charged the same price for what we got. Vegetarians should get a huge discount on meals paid for. We barely got vegetables, never just a playe of grilled veggies, no rapini, no eggplant parm, stuff I know exists in italy. The people who didnt state vegetarian were so upset by the end. They did not get fed one single vegetable or salad in all the included or added on meals.
It should be more clear that the fast pace also includes being up everyday at 6am. Most of us were putting in longer days than we did at work. We all felt it was not a vacation at all. We were uo so early to get bags on the coach or to go to an activity. Then we would get 5-6 hours of free time and have to try and nap and not enjoy anything just to be ready for evening activities and walking.
We were all sleep deprived, tired, no wifi, hated the hotels, not eating veggies. Everyone could not wait to leave and go home for real food and sleep.