New York Uncovered

There could have been more tips and guidance during the 3 days given the high cost. Even an additional inclusion

Amazing, everything from accommodation to trip manager to inclusions to optional extras was great.

Would have liked more guided tours included, all other aspects were excellent.

It was a really good trip. The itinerary is planned out well and provides plenty of free time for the optionals or to do other things. Ashley (our trip leader) was very knowledgeable of the city and was very helpful with recommendations.

Very expensive for 4 nights..

Great value for money with lots of fun inclusions and the hotel was in an ideal, central location.

The hotel was in a good location and the price of the trip was good value for the hotels &location

It was not good value for money at all! The guide was not professional and on the first day, all we did was drive past all the sights that were mentioned - not once did we stop to go and have a look inside any of the sights mentioned. And this was basically the only day that Contiki did anything for us. Besides the second day going to see the Statue of Liberty, it was all free time. The breakfast included was also minimal! The benefit of Contiki was being a single female, I met other people and did other sight seeing with them at my own cost, instead of on my own and even though we just drove past all the sights on the first day, we were able to see a few places

Poor value for money. Wouldnt go Contiki again

have recently come back from your NYC Uncovered Trip during 6/6 – 10/6 and overall I thought the trip was unorganised/misleading and the guide was unprofessional throughout. Our Welcome meeting was due to start at 7 within the hotel (no location was provided) – I asked reception about the Contiki Meeting and they were unaware and did not see anyone with any contiki branding to point me in the right direction. Around 7:20, I finally met our tour manager and he guided us up to a Guest Room. First meeting with no ice breakers and no co-ordination – note this was the only time Chris (Our tour guide) turned up looking professional with a Contiki top on. We went out to a comedy show and free pizza which was good but Chris’ attitude did not seem enthusiastic about the group. The next morning, as per the itinerary instruction, I arrived at breakfast for 7:30. During my hotel stay I was not giving hotel breakfast vouchers, which I followed up with Staff and was still left without. Chris turned up at 8am but we did not leave until 8:30 due to the delay with gathering information from other people. On our first night, we were giving a day sheet and I gave Chris my email to forward it on, but I did not receive it and it looked poorly constructed. The bus tour began and Chris again, had very little concern about his delivery of the tour script. Myself and 3 other people left the tour at Grand Central and made our way to 9/11 Memorial as it was quicker to travel there by Subway. Also on the Itinerary, it is stated “This afternoon, get a bird's eye view of the city skyline on an optional helicopter flight” this was not mentioned and I was quite disappointed as this was one of the reasons why I wanted to do this trip. Later that afternoon, we walked across the Brooklyn bridge but Chris kept walking far in front without a care, ultimately losing people from the group who ended up walking over to Brooklyn alone. From other group members, I heard raving reviews from Miranda, who offered suggestions for places to go in our free time – no suggestions from Chris. The next day was the Statue of Liberty visit, again we left the hotel 30 minutes after due departure – which was an inconvenience to some/myself as we had other plans in place to make the most of our trip. Once we were on the boat, I didn’t see Chris again until I got off the island again, most of us are new to the City and it can be quite unsettling being alone. On our last day, it was mostly free time but we had a wrap up meeting for evaluation/tips for Chris. The majority of us turned up at 8pm sharp, as instructed. However, Chris did not show until 8:40 as he was asleep. By this time I had left because frankly, I had enough. There was no communication via the Facebook group to say he would be late. Chris did not receive a tip from me as I felt like it wasn’t deserving. I understand this is only his 2nd trip but I will not be recommending this trip until there is a drastic change with his service and this tour as a whole. The hotel itself was nice and clean, however the rooms are unsuitable for 2 people as they are quite small. Also the Bathroom was covered by frosted glass but you could see straight through it and I felt uncomfortable using the facilties whilst I was sharing with someone else. Also it did become quite crowded and noisy as the hotel had a joining bar/restaurant and rooftop bar, resulting in people lingering in the lobby. Overall, I was deeply disappointed with the NYC trip as I feel like I did not get value for Money with the activities on the trip. Our tour guide was also extremely unprofessional throughout and made us all very dependent on each other and ultimately affecting our relationship as group. I had heard so many great things about Contiki and was really looking forward to this trip but it fell flat. Personally, I became anti-social as we didn’t merge well as a group due to the organisational flaws. Kind Regards, Hayley Mayes

Saw everything you would want to see in the 3 days ! It was so amazing and the hotel is right by Times Square.

It was an amazing trip! Got to do so much in so little time! Even got to go to a baseball game which wasn’t on the itinerary. Accommodation was fantastic.

Really good week. Good amount of free time. Really liked how Kieran went out of her way to organise extra opitionals for our group

Again, balance of free time and planned activities was good but would have liked more diversity.

Good but just okay, not enough for a 5 star

All round wonderful experience; great location, great included experiences, excellent and knowledgeable tour guide (Dan Correa) and miracle-worker of a driver (Jeff Morrison) for the day we toured NYC on the coach. It's hard to believe anyone could get around the NYC streets safely in a car let alone a giant bus!!

It was a case of expectation vs. reality. When I read about the tour online, it stated that there would be time to roam the city and explore different boroughs. However, most of the time spent was at only 2 attractions and on the bus. The other detail I wasn't too happy on was the fact that I had to pay extra for other activities that should have been included in the package. I feel like this trip should have been cheaper, and not the price it is now.

Great value for money, one of the cheapest trips to New York I've had.

Amazing holiday with plenty free time.

Oh my god, i just loved this tour - yes it covers the touristy stuff but also gives you awesome suggestions of how to spend your free time and amazing optionals. I am so glad i took the helicopter tour.