London Basement Customer Service Representative

Why work for Contiki

Contiki is the world's leading trip operator for 18-35's. When working for us you're undertaking not only a job but a lifestyle. A life that involves travelling to some of the most exotic destinations in the world with some of the most amazing people you'll ever meet.

As a member of our road crew, you will be the face of Contiki - dealing with our passengers each day and ensuring that they have the holiday of a lifetime! We have high expectations of our road crew - only the best will do. We've been at the top of our game for the past 60 years and that's where we intend to stay!

To be a part of our team you'll need to:

- Be passionate about travel and Europe - you must be willing to learn and have the desire to keep on learning.

- Be enthusiastic and motivated - we expect you to work hard for our company and for our travellers.

- Have great time management skills.

- Be responsible and professional at all times.

- Have the ability to deal with all types of people - our travellers come from all around the globe; they speak many languages and have many difference expectations.

- Enjoy a challenge - our training trip and the job itself will constantly present you with many different and difficult situations.

- Be positive and have the ability to deal with all situations in a calm and mature manner.

- Be a problem solver - you will have to assist travellers with lost passports, when they have injuries or need to visit a hospital, conflict of personalities, etc.

- Work well as part of a team - when you are on your trip you will be working with your Trip Driver, On Site Team Members, local suppliers and local guides - you will be a part of a very big picture.

What are the requirements?

- A Uk passport, UK working Visa, or right to work in the UK.

- Have excellent people skills

- proven experience in a customer service role or hospitality background is preferred.

- Ability to interact on professional and social levels with our guests.

- Have the ability to deal with and work under pressure.

- Able to adapt to shift work on a monthly basis (including weekends).

- Must possess excellent verbal and written communication skills.

- Must be team orientated.

- Ability to use initiative and self-motivate.

- Be enthusiastic and have loads of energy!

What are the responsibilities?

- Providing an exceptional level of customer service to all travellers before and after their tours.

- Checking Contiki travellers in to the hotel for pre and post tour accommodation.

- Liaising with the three Imperial Hotels on a daily basis.

- Processing bookings for hotel accommodation for Contiki Travellers.

- Booking hotel accommodation for road crew and issuing vouchers for their accommodation.

- Hosting kick start meetings prior to all tour departures.

- Welcoming every tour back into London.

- Ensure the smooth running of all departures.

- Selling attraction tickets to travellers.

- Booking sightseeing tours for travellers.

- Advising travellers on what to do in and around London.

- Attendance and resolution of all traveller queries and problems as well as the general assistance towards their needs over the phone, via email and in person.

- Storing bags over the short and long term for travellers.

- Promotion and selling of Contiki merchandise.

- Handling of cash.

- Stocking and maintaining brochure and pamphlet displays.

- Counting and packaging of city maps for all hotel tours.

- Production of hotel lists for central hotel reservations.

- Production of tour files.

- Maintaining staff and traveller mail.

- Arranging and coordinating property transfers to different sites within Europe.

- Shipping/postage of travellers belongings.

- Production of London Explorer Packs.

- Production of Welcome to London Packs.

- Issuing London Explorer packs to travellers.

- Maintaining a high quality of the basement appearance.