WHAT ARE THE REQUIREMENTS?

- A UK/EU passport or a UK working Visa.

- Have excellent people skills - proven experience in a customer service role or hospitality background is preferred.

- Ability to interact on professional and social levels with our guests.

- Have the ability to deal with and work under pressure.

- Able to adapt to shift work on a monthly basis (including weekends).

- Must possess excellent verbal and written communication skills.

- Must be team orientated.

- Ability to use initiative and self-motivate.

- Be enthusiastic and have loads of energy!

WHAT ARE THE RESPONSIBILITIES?

- Providing an exceptional level of customer service to all travellers before and after their tours.

- Checking Contiki travellers in to the hotel for pre and post tour accommodation.

- Liaising with the three Imperial Hotels on a daily basis.

- Processing bookings for hotel accommodation for Contiki Travellers.

- Booking hotel accommodation for road crew and issuing vouchers for their accommodation.

- Hosting kick start meetings prior to all tour departures.

- Welcoming every tour back into London.

- Ensure the smooth running of all departures.

-Selling attraction tickets to travellers.

-Booking sightseeing tours for travellers.

-Advising travellers on what to do in and around London.

-Attendance and resolution of all traveller queries and problems as well as the general assistance towards their needs over the phone, via email and in person.

-Storing bags over the short and long term for travellers.

-Promotion and selling of Contiki merchandise.

-Handling of cash.

-Stocking and maintaining brochure and pamphlet displays.

-Counting and packaging of city maps for all hotel tours.

-Production of hotel lists for central hotel reservations.

-Production of tour files.

-Maintaining staff and traveller mail.

-Arranging and coordinating property transfers to different sites within Europe.

-Shipping/postage of travellers belongings.

-Production of London Explorer Packs.

-Production of Welcome to London Packs.

-Issuing London Explorer packs to travellers.

-Maintaining a high quality of the basement appearance.