WHAT IS YOUR CANCELLATION POLICY?
We get that sometimes plans change unexpectedly, so our cancellation policy offers you absolute flexibility and comes in two parts:
FREEDOM GUARANTEE – The Freedom Guarantee policy ensures that even if your travel plans change, you’ll never miss out or be charged fees for changing your booking. If you want to change the dates of your trip, swap onto another trip or even change your trip for a different region entirely, that’s all possible, without incurring fees.
FLEX DEPOSIT – Flex Deposit is a policy you automatically get once you’ve paid a deposit on any Contiki trip, and works as credit towards a future Contiki adventure, ensuring your deposit money isn’t lost if you can’t travel on your original trip as intended. Flex Deposit can be used up until your 36th birthday, after which time it can then be transferred for use with any other travel brand within The Travel Corporation family of brands. It can also be gifted to a friend within 5 years of the original booking date. You can find out more about both policies on the following links:
– Find out more about Freedom Guarantee here
– Find out more about Flex Desposit here
If you want to cancel your Contiki trip entirely and not use the Freedom Guarantee policy to switch onto a different trip, the following costs apply:
| NO OF DAYS BEFORE TRAVEL |
CANCELLATION CHARGES - USA & CANADA TRIPS |
| 60+ days |
Deposit reserved for future use with Flex Deposit |
| 59-16 days |
30% |
| 15-8 days |
50% |
| 7-1 days |
90% |
| Departure day/No show |
100% |
| NO OF DAYS BEFORE TRAVEL |
CANCELLATION CHARGES - EUROPE & SOUTH PACIFIC TRIPS |
| 46+ days |
Deposit reserved for future use with Flex Deposit |
| 45-22 days |
25% |
| 21-8 days |
30% |
| 7-1 days |
50% |
| Departure day/No show |
100% |
| NO OF DAYS BEFORE TRAVEL |
CANCELLATION CHARGES - LATIN AMERICA TRIPS |
| 46+ days |
Loss of deposits |
| 45-22 days |
25% |
| 21-8 days |
50% |
| 7-1 days |
75% |
| Departure day/No show |
100% |
| NO OF DAYS BEFORE TRAVEL |
CANCELLATION CHARGES - ASIA TRIPS |
| 46+ days |
Loss of deposits |
| 45-31 days |
25% |
| 30-8 days |
50% |
| 7-1 days |
75% |
| Departure day/No show |
100% |
| NO OF DAYS BEFORE TRAVEL |
CANCELLATION CHARGES - KENYA, TANZANIA & SOUTHERN AFRICA TRIPS |
| 45+ days |
Deposit reserved for future use with Flex Deposit |
| 44-31 days |
50% |
| 30-16 days |
75% |
| 15 days-Departure day/No show |
100% |
| NO OF DAYS BEFORE TRAVEL |
CANCELLATION CHARGES - UGANDA TRIPS |
| 45+ days |
Deposit reserved for future use with Flex Deposit |
| 44-31 days |
50% |
| 30 days-Departure day/No show |
100% |
| NO OF DAYS BEFORE TRAVEL |
CANCELLATION CHARGES - SOUTH AFRICA FLIGHTS |
| 46+ days |
No fee |
| 45-29 days |
50% of flight ticket |
| 28 days-Departure day/No show |
100% of flight ticket |
