WHAT IS YOUR CANCELLATION POLICY?

We get that sometimes plans change unexpectedly, so our cancellation policy offers you absolute flexibility and comes in two parts:


FREEDOM GUARANTEE – The Freedom Guarantee policy ensures that even if your travel plans change, you’ll never miss out or be charged fees for changing your booking. If you want to change the dates of your trip, swap onto another trip or even change your trip for a different region entirely, that’s all possible, without incurring fees.


FLEXDEPOSIT
– FlexDeposit is a policy you automatically get once you’ve paid a deposit on any Contiki trip. It means if you need to cancel for any reason, your deposit will remain secure until you’re ready to use it, on new trip dates or on a different trip, ensuring your deposit isn't lost if you can't travel on your original trip as intended. FlexDeposit can be used up until your 36th birthday, after which time it can then be transferred for use with any other travel brand within The Travel Corporation family of brands. It can also be gifted to a friend within 5 years of the original booking date. You can find out more about both policies on the following links:

 

–  Find out more about Freedom Guarantee here

 

–  Find out more about FlexDesposit here


If you want to cancel your Contiki trip for any reason, the following costs apply:



NO OF DAYS BEFORE TRAVEL ALL REGIONS (EXCLUDING AFRICA)
45 days and over Transfer your deposit to another trip for free with FlexDeposit
30-22 days 25% of trip fare
21-8 days 50% of trip fare
7-1 days 75% of trip fare
Day of departure 100% of trip fare

NO OF DAYS BEFORE TRAVEL CANCELLATION CHARGES - ALL AFRICA TRIPS (EXCLUDING GORILLA TREK AND CAPE, SAFARI & FALLS TRIPS
45 days and over Transfer your deposit to another trip for free with FlexDeposit
30-16 days 50% of trip fare
30-16 days 75% of trip fare
15 days to day of departure 100% of trip fare

NO OF DAYS BEFORE TRAVEL GORILLA TREK AND CAPE, SAFARI & FALLS TRIPS
Departing within 30 days to day of departure? 100% of trip fare

 

*Terms & Conditions: 

Please note: Gorilla Trek permit, Inca Trek permit, and some venue tickets (like Contiki Sounds/Reading Festival and Splendour in the Grass) are payable on top of deposit & are non-refundable. Additional services booked prior to & after your trip booking, such as pre & post accommodation & transfers, that are cancelled within 14 days of the trip departure incur a 100% cancellation fee. Please refer to our Booking Conditions page for full terms and conditions.