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FEEDBACK

WILL I BE ABLE TO PROVIDE FEEDBACK ON MY TRIP?

You sure can! At the end of your trip you will have the chance to fill out a feedback questionnaire which will cover off all the elements of your trip, from what your Trip Manager was like, to the food, accommodation, experiences, etc. Filling in this form as honestly and accurately as possible is a huge help for us as it means we can improve on any areas you perhaps weren’t so happy with (as well as give kudos to our staff for all the things they did well).

As well as this form, you will also receive an email from Feefo, who are an independent third party review site, soon after your trip has finished. This email will contain a link which you can follow to leave a review of your trip.

Finally, you can also review your trip, or Contiki, on our Facebook page here.

HOW DO I LEAVE A REVIEW?

Soon after your trip has finished, you will receive an email from Feefo, who are an independent third party review site. In this email, you will be prompted to follow a link which will take you to Feefo’s site, and it’s here you can leave your review of your Contiki trip.

You can also review your trip, or Contiki, on our Facebook page here.

HOW CAN I FILE A COMPLAINT?

Whilst we hope it doesn’t come to this, we totally get that sometimes things go wrong, or that perhaps your expectations have not been met. If this is the case, please send us an email to help@contiki.com. After reviewing your case, we will send on your email to the relevant department or the region the complaint relates to, and will endeavour to make sure that your issue is dealt with as quickly as possible.

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