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Our commitment to
your wellbeing


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The Contiki wellbeing commitment

At Contiki we’re looking forward to welcoming back our travelers as soon as you’re ready to hit the road again. That’s why we’ve rigorously evaluated our experiences, training and protocols to make sure we not only meet our travelers wellbeing expectations, but exceed them in every single way. We sought guidance from the World Health Organisation and government agencies, and, as members of the World Travel and Tourism Council, we’ve been involved in defining global protocols.

Due to our diligent work during this time, we’ve been awarded the WTTC safe travels stamp - meaning we’re a business which has adopted global, standardised health and hygiene protocols. Read on to learn a little more about how we’re prioritising your wellbeing when you travel with us.

These are precautionary measures that will constantly be adapted in accordance with guidelines. We will always take necessary steps to ensure our travelers’ wellbeing, but rest assured that none of this will affect the incredible cultural experiences you’ll immerse yourself in, the unique accommodations you’ll visit or the friendships you’ll make on the road. This is still Contiki - lifelong memories always guaranteed.

TTC Peace of Mind

We’re proud to be a part of the Travel Corporation, a family of brands with over 100 years of experience across the world - always run by the same family across four generations. Their heritage, customer care and commitment to service means you can always have peace of mind when booking with us. TTC is privately owned and remains financially strong, so you can rest assured your money is always safe.

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PRE-TRIP

Our Flexibility Promise

We’ve made it easy to change your travel plans up to 30 days prior to your trip’s departure date.  You can choose new dates and/or a new destination without penalty on the land portion of your trip

Pre-Trip Health Declaration

We’ll ask all travelers to complete a personal wellness declaration before joining a trip.  If you’ve tested positive for COVID-19 or are traveling with someone who has, you will not be able to join the trip until cleared as ‘fit for travel’ by a medical professional.

Air Travel

Specific details will vary by airline, but standard operations typically include flight attendants wearing masks, sanitizing all surfaces between flights and enhanced hygiene protocols. Check with your airline for any change of travel plan fees as these may still apply outside the TTC Flexibility Guarantee timeframe of 30 days.

Pre-trip Email

We’ll be in touch Pre-Trip with a detailed email, sharing health and hygiene guidelines in accordance with local guidelines specific to your trip as well as information around how to recognise COVID-19 symptoms. We want you to feel as prepared as possible by the time your trip departs. 

ON-TRIP

Arrival and Welcome

We’ve adapted trip arrival times to ease congestion between groups so your Trip Manager can conduct a welcome meeting, covering what can be expected on your trip and all the necessary wellbeing precautions.

Your Trip Manager

Trip Managers will submit a Self-Health Declaration prior to the trip as well as post trip. Our industry leading training has been adapted and enhanced to include a dedicated module on dealing with Covid-19. (find out more in our FAQs below). They, and our Traveler Support team are available 24/7 throughout the trip should any situation arise.

Physical Distancing and group size

We’ll be adapting group sizes to comply with regional distancing requirements and for the peace of mind of all of our travelers.

Coaches

Our coaches are thoroughly sanitized prior to the start of your trip. Our drivers are trained on the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seating areas and overhead rails on a daily basis.

PPE

It is important that travelers bring their own face masks to comply with regional guidelines. It is also a good idea to have your own hand sanitiser, though there will be some available on the coach at all times.

Boarding & Disembarkation

Boarding and disembarkation protocols will be adapted to ensure physical distancing is maintained and our Trip Managers & Drivers will be available for guidance should you require it.

Hotels & Restaurants

We will only work with trusted partners that are like-minded and care about the well-being of our travelers and are fully compliant with locally mandated standards. Find out more in our FAQs below.

Sightseeing & Local Guides

Each supplier must be fully compliant with locally mandated standards. We’ll arrange priority entrance whenever possible and ensure physical distancing throughout. All our Local Guides will have been trained on hygiene protocols and provided with the same checklists and standards your Trip Manager will adhere to.

Self-Screening

We’ll ask all travelers to monitor their health throughout their trip, with protocols in place in the event someone becomes ill or displays symptoms of COVID-19.

If a traveler exhibits symptoms of COVID-19

Our Trip Managers will have been trained and have detailed protocols to follow in this event. Read more about these protocols in the FAQs below.

POST-TRIP

Post-Trip Survey

At the end of your trip, you’ll be able to share your opinions of your experience, allowing us to constantly improve for the benefit of future travelers.

FAQs

What happens if someone on my trip exhibits symptoms of Covid-19?

Steps include but are not limited to:

• Quickly acting to place distance between the unwell traveler and others
• Depending on location this may be through physical distance or use of Personal Protective Equipment such as a face covering and disposable gloves.
• Seeking medical advice and facilitating testing
• Liaising with local authorities and following their directives

What protocols do your accommodations and restaurant partners follow?
All our accommodations and restaurant partners will:

• Adhere to our standards and follow minimum guidelines with hygiene protocols, cleaning sanitization
• Ensure all staff are trained in new protocols
• No longer offer shared finger food and where possible avoid self-serve buffets
• Ensure appropriate physical distancing of tables and in lobby and other public areas
• Offer hand sanitizer in key locations
• Thoroughly sanitize rooms between travelers
• Frequently clean and monitor high traffic areas

What is involved in the Trip Managers’ Covid-19 training?
The following is covered in our team’s training:

• How does COVID-19 spread
• Symptoms of COVID-19 and identifying potentially unwell travelers
• Effective personal hygiene and sanitization techniques for infection prevention
• Effective use of PPE (personal protection equipment)
• Appropriate physical distancing protocols
• Preventative measures to ensure your well-being
• Protocols in the event of a suspected COVID-19 case