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HAVE TRAVEL QUESTIONS ABOUT COVID-19? SEE OUR GUIDE

Our commitment to
your wellbeing


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We have all adapted to this new world, where it’s imperative for us to take additional measures to stay healthy.

That’s why you can travel with us and be assured that we have put numerous new measures in place to elevate our hygiene standards and protocols. The health and well-being of our travelers and team has always been, and always will be, our primary concern.

In this new, fast changing Covid-19 era, we are doing all we can to adapt to new requirements and expectations. Here are some important new steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the peace of mind when you are traveling during these new times.

Expertly trained Trip Managers

Our Trip Managers are being trained in enhanced hygiene and physical distancing procedures. During your trip, they operate with a caring duty of care and monitor the hygiene etiquette of our travelers, reacting and advising as needed, to ensure high standards are maintained. Before you travel, we will also keep you well informed about new protocols required in these areas, and ask that you cooperate with and heed the advice and direction of our Trip Managers while on your trip. Our Trip Managers have preventative measures in place to try and ensure your well-being and in the event that any unexpected issues arise on trip, they will activate additional protocols.

A full team of support 24/7

It’s not just your Trip Manager and Driver who will be taking care of you. Behind the scenes, our operations and support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.

Physical distancing

Adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels and restaurants you’ll enjoy on your trip, have been vetted to ensure they adhere to physical distancing and hygiene guidelines.

Stringent on the road protocols

Our coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organization (WHO) and as required, applicable government regulations. Our Drivers are being trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.

All our travelers are asked to follow hygiene practices recommended by the World Health Organization including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for your use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable, as these will be required to be worn in public in some countries. Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be available for traveler distribution on all trips.

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Trusted partners, exceptional standards

We are very selective in who we work with and choose to only use hotels, restaurants, ground handlers and venues that take the health and well-being of our travelers as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.

Always in the know

As part of The Travel Corporation (TTC), Contiki is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.

Personal Responsibility – COVID-19 Warning

We have introduced these enhanced hygiene protocols – for you, our other travellers, and our team members.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the World Health Organisation and government health bodies, senior citizens and people with underlying medical conditions are especially vulnerable.

We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff once you are travelling with us.

In choosing to travel with Contiki, you voluntarily assume all risks related to exposure to COVID-19.

Let’s help keep each other safe and healthy.